BUSINESS ANALYST

TITLE:  Business Analyst

POSITION OBJECTIVE:  This position serves as a bridge between business users and IT/programming teams by understanding and evaluating business needs, translating them into clear system requirements, and coordinating system enhancements, reporting, data analysis, and process improvements to support business operations.

QUALIFICATIONS:

Bachelor’s degree in Business Administration, Information Systems, Computer Information Systems, Data Analytics.

3–5 years of experience as a Business Analyst, Systems Analyst, or similar role.

AS400 / IBM-i experience required.

Knowledge of business applications, databases, and enterprise systems.

Familiarity with manufacturing processes and production workflows.

Experience gathering, analyzing, and documenting business requirements.

Ability to understand business needs and translate them into clear functional requirements for IT/programming teams.

Experience generating reports and running queries to retrieve, analyze, and validate system data.

Proficiency in Microsoft Excel and reporting/analytics tools such as Tableau or similar BI tools.

Experience with system testing and User Acceptance Testing (UAT).

Strong analytical, problem-solving, communication, and organizational skills.

Ability to work effectively as a bridge between business users and technical/programming teams.                      

Ability to work independently and manage multiple priorities in a fast-paced environment.

Ensure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary.

Capable of effectively managing job-related stress and fostering productive workplace interactions.

JOB RESPONSIBILITIES:

Work closely with business users to understand business needs, processes, issues, and system requirements.

Serve as the primary liaison between business users and IT/programming teams.

Evaluate business requests and determine system requirements, potential solutions, and impacts.

Translate business needs into clear requirements and functional specifications for programmers.

Coordinate with programmers on system enhancements, modifications, integrations, and issue resolution.

Follow up on system development and enhancements to ensure requirements are understood and addressed.

Coordinate system testing and UAT with business users and programmers.

Generate reports and run system queries to analyze business data and support decision-making.

Analyze sales, production, inventory, customer, and other system data to identify trends, issues, or opportunities for improvement.

Maintain and improve business processes, system documentation, and reporting requirements.

Assist with implementation of new systems, system enhancements, and process improvements.

Provide support and guidance to users regarding system functionality and business processes.

Identify opportunities to improve system efficiency, data accuracy, and business processes.

Manage multiple system-related projects and priorities and communicate status, issues, and follow-up items to relevant teams.

Support special projects and other duties as assigned.                                                                                                                                                     .

WORK ENVIRONMENT CONDITIONS:

This is a hybrid position, with a combination of in-office and remote work based on business needs.

Occasional travel is required for plant visits, and business events.

Fast-paced environment with multiple concurrent projects and deadlines.

Tools/ Equipment/ Software:  AS400 / IBM i, Microsoft Office/Excel, Tableau or similar reporting and analytics tools, CRM, ERP, and other company business systems.                                                                                                                                   

Frequent computer and monitor use to review detailed data, reports, spreadsheets, system screens, and documentation.