CUSTOMER SERVICE COORDINATOR

TITLE: Customer Service Coordinator

POSITION OBJECTIVE:  The Customer Service Coordinator is responsible for providing quick and outstanding customer service by handling assigned accounts per the detailed responsibilities, while adhering to corporate guidelines and processes.

QUALIFICATIONS:

College degree preferred, minimum of high school diploma

1 – 3 years of relevant corporate work experience preferred

Microsoft Office E-mails and Excel

Ensure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary

Capable of effectively managing job-related stress and fostering productive workplace interactions.

JOB RESPONSIBILITIES:

Process customer’s orders in AS400 system

Track and review orders from order entry through to delivery using various reports

Create new product codes and other data in system as needed to support customers

Respond to inquiries in a timely manner with accuracy and friendliness

Set up new customer information and route for approval and handling

Enter sample requests and follow up as needed

Review and handle any issues or problems with assigned accounts

Review and act on daily reports as needed

Follow company procedures to ensure company’s direction is consistent

Ensure proper approvals are obtained and issues are escalated to handle problems in a timely and efficient manner

Maintain proper records as required by company policy

Special projects as deemed necessary by business demands

Additional functions that may become necessary based on business demands

WORK ENVIRONMENT CONDITIONS SUBJECTED TO IN THIS POSITION:

Ability to manage multiple projects simultaneously

Excellent problem solving and communication skills

Comfort with working under pressure in a fast-pac