{"id":3134284,"url":"https://alion.io/job/inter-bank-gestora-de-speech-analytics-contact-center","title":"Gestor(a) de Speech Analytics - Contact Center","company":{"id":1861896,"name":"Interbank","domain":"interbank.pe","url":"https://alion.io/company/interbank-pe","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lima, Peru"],"countries":["PE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2025-05-19T18:24:17Z","employer_posted_date":"2025-05-19","last_verified_at":"2026-11-01T22:00:57Z","board_verified":true,"closed_at":null,"days_open":531,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":531},"description":"Tu objetivo principal será:\nRealizar monitoreo, encontrarás hallazgos y brindarás feedback que generen una mejora en la gestión para generar una experiencia INcreíble.\n¿Cómo lo lograrás?\nRealizarás monitoreo y evaluación de audios en Banca Telefónica y tickets en whatsapp validando el correcto uso de protocolos de atención.\nCuantificarás los hallazgos evidenciados en las revisiones.\nBrindarás soporte y feedback sobre las llamadas y tickets auditados.\nHarás seguimiento a los asesores sobre los puntos a mejorar.\nCalibrarás categorías Speech Analytics.\nDetectarás motivos de insatisfacción de nuestros clientes y propondrás mejoras en los procesos.\nDarás retroalimentación a los Supervisores, Asesores y Analistas de procesos sobre oportunidades de mejoras que fueron detectadas.\nElaborarás y presentarás informes semanales y mensuales de la evolución de la calidad de las atenciones.\n¿Qué necesitamos de ti?\nSer egresado o estudiante universitario desde 8° ciclo de las carreras de Administración de Empresas, Educación, Ingeniería Industrial o afines.\nConocimientos de presentaciones efectivas, comunicación a todo nivel, técnicas de entrenamiento.\nExperiencia en análisis de resultados de evaluaciones para determinar planes de acción o mejoras en capacitación.\nOffice a nivel intermedio.\n¿Qué te ofrecemos en Interbank?\nSer parte de la aceleración de la transformación digital de una de las empresas más importantes del Perú.\nOportunidades de desarrollo y aprendizaje continuo.\nRemuneración competitiva.\nEn Interbank nos comprometemos con la igualdad de oportunidades. 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