{"id":4231888,"url":"https://alion.io/job/interac-appops-senior-specialist-2","title":"AppOps, Senior Specialist","company":{"id":3854,"name":"Interac","domain":"interac.ca","url":"https://alion.io/company/interac","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":105000,"max":135000,"currency":"CAD","period":"year","gross":null,"usd_annual":94699},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"CockroachDB","optional":false},{"name":"Dynatrace","optional":false},{"name":"ITIL","optional":false},{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"OpenShift","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Self-Healing","optional":false},{"name":"Splunk","optional":false}],"status":"live","first_seen_at":"2026-11-12T00:00:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-14T14:14:08Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Who We Are:\nEvery transaction matters. Every Canadian matters. At Interac, we protect both - driving trust, security, and inclusion, so our digital economy thrives. \nFounded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day - across both digital and physical environments.\nAs the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.\nWho You Will Work With:\nThe vacant AppOps, Senior Specialist role will report to the Leader, RTR Operations. The AppOps, Senior Specialist will be a hands-on application SME with expertise in Application Support and Site Reliability Engineering. You will diagnose, resolve, and mitigate application problems and ensure optimal performance and availability of our critical payment systems. You will focus on building and driving application automations, proactive observability, detection, and self-healing capabilities. You will respond to and action critical service alerts and mitigate against any service and client impact.\nYou will actively maintain Production application stability and ensure adherence with Prominent Payment system (PPS) standards for our national payment systems.\nThis is a fast-paced role which requires strong technical and operational skills, end-end application and systems insights, and experience working in cloud/hybrid/on-prem environments. The job role requires to work in rotating shifts to provide 24x7 Support coverage.\nWhat You Will Do:\nEnsuring the high availability of complex, multi-datacenter environmentsacting as a bridge between the infrastructure and the application, managing everything from RHEL/OpenShift layers and EDB Postgres/CockroachDB clusters to the API ingress and messaging backbones\n\nFull-Stack Troubleshooting applications by leveraging the APM tools like Dynatrace\n\nUnderstanding large-scale Java applications, database architectures, application monitoring and fault management.\n\nHaving an SRE mindset toward ensuring Application Availability.\n\nApplication support and maintenance of large-scale Java/JEE applications and microservices\n\nIdentifying the application monitoring needs or performance issues and instrumenting them appropriately in Dynatrace and Splunk.\n\nDesigning and instrumenting Dynatrace monitoring and tuning (health rules, alerts) for various applications.\n\nApply a deep understanding of networking concepts and hardware-integrated with SolarWinds-to ensure stable cross-datacenter connectivity and traffic routing.\n\nInvestigate and find root causes through logs on Databases or Linux servers\n\nBe able to write queries and pull reports on Databases to identify trends and bottlenecks\n\nIdentifying areas of automation for building self-remediation needs.\n\nCreating or updating performance analysis reports & dashboards, Knowledge base.\n\nPropose and implement solutions to improve system availability. Identify opportunities for self-remediation and automate repetitive manual tasks.\n\nAPI & Microservices technologies and containers\n\nMaintain high-quality performance analysis reports, dashboards, and technical documentation to expedite incident resolution (MTTR).\n\nWhat You Bring:\nUniversity Degree in Computer Science Engineering or an equivalent combination of education and experience.\n\nEligibility to work for Interac Corp. in Canada in a full-time capacity.\n\nExperienced in Core Java Object Oriented programming and understand basic Enterprise Integration Patterns.\n\n3+ years of software development (Java)/ maintenance experience, preferably with experience in payment systems or the banking domain and can test and devise solutions.\n\nExperience in Application Support, focusing on improving application reliability by enhancing application monitoring, designing, and instrumenting dashboards and tuning alerts, preferably with Dynatrace or similar observability toolsets\n\nWillingness to work on shifts and support the application on a 24*7 basis.\n\nExperience in network troubleshooting and Infrastructure tuning.\n\nStrong SRE Background and focus on improving the reliability and stability of the infrastructure.\n\nYou are a strong team player and can communicate across different teams efficiently - verbal and written (technical documentation).\n\nBasic knowledge CI/CD platform for deployment.\n\nYou have debugging expertise in the Java tool stack and good knowledge of APIs.\n\nExcellent understanding of ITIL service management processes.\n\nExperience in supporting high-throughput, low-latency systems.\n\nYou have experience in maintaining high-performance, service-oriented architectures.\n\nHave a solid understanding of different open-source packages, preferably Spring, Apache and data transformation (jaxb2, JSON, XML).\n\nParticipated in the overall delivery of software components as part of an agile development process.\n\nStrong communication and interpersonal skills, with an ability to communicate effectively and professionally.\n\nWillingness to learn new technologies and maintain industry knowledge.\n\nDemonstrated ability to achieve successful outcomes when handling difficult situations & customers.\n\nDemonstrated ability to manage multiple priorities & follow through on projects to completion.\n\nStay organized and deal with information from different sources simultaneously.\n\nOpen to new ideas and change initiatives, with an ability to modify the current approach in the face of new demands.\n\nWhat We’re Offering:\nThe hiring range for this position is $105,000 - $135,000, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes:\nGenerous vacation and wellness days to help you recharge\n\nComprehensive employer-paid benefits coverage for peace of mind\n\nMarket-leading employer-funded RRSP program to invest in your future\n\nFlexible hybrid work model for better work-life balance\n\nAccess to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family\n\nPregnancy and parental leave top-up to support growing families\n\nCharitable donation matching with United Way to amplify your impact\n\nWhy Join Us?\nAt Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:\nInvesting in the Future - Help us unlock digital prosperity for all Canadians.\n\nInnovative Thinking - Collaborate on products, practices, and platforms that redefine what’s possible.\n\nInclusive Culture - Be empowered to bring your whole self to work and realize your full potential.\n\nInspiring Community - Work in an ecosystem where we lift each other up and rise together.\n\nIntentional Support - Enjoy flexible, supportive offerings that prioritize your total wellness.\n\nAdditional Pre-Employment Requirements:\nTo ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.\nEqual Opportunity Employer\nInterac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.\nIf you require accommodation during any stage of the application or recruitment process, please contact us at . We will work with you to meet your needs.\nPlease be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. 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