{"id":1681668,"url":"https://alion.io/job/interac-leader-operational-resilience","title":"Leader, Operational Resilience","company":{"id":3854,"name":"Interac","domain":"interac.ca","url":"https://alion.io/company/interac","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Sales","role_family":"Sales","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":145000,"max":165000,"currency":"CAD","period":"year","gross":null,"usd_annual":115906},"salary_estimate":null,"experience_years_min":15,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-18T00:00:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-14T14:38:20Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Who We Are:\nEvery transaction matters. Every Canadian matters. At Interac, we protect both - driving trust, security, and inclusion, so our digital economy thrives. \nFounded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day - across both digital and physical environments.\nAs the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.\nWho You Will Work With:\nThe Leader, Operational Resilience & Critical Services Oversight is a senior second-line risk leadership role reporting to the Head, Enterprise Risk Management. This role leads Interac's Operational Resilience pillar within Enterprise Risk Management (ERM), providing independent oversight and challenge across business continuity management, incident and crisis management, resilience testing, scenario planning, and issue management.\nAs a designated Prominent Payment System under the Bank of Canada, Interac operates within a highly regulated environment. This role plays a critical part in supporting Interac's ability to continue delivering critical payment services through disruption, recover within defined impact tolerances, and meet evolving regulatory expectations.\nYou will partner closely with business leaders, technology, operations, product, legal, compliance, and regulatory stakeholders while leading a team accountable for second-line resilience oversight across the enterprise. \nWhat You Will Do:\nOperational Resilience Strategy & Framework Leadership\nOwn and maintain Interac's second-line Operational Resilience Framework, including minimum expectations for critical services, impact tolerances, continuity readiness, incident escalation, resilience testing, and evidence quality.\n\nAlign the framework to Interac's ERM framework, risk appetite, Bank of Canada PPS expectations, PFMI Principle 17, and RPAA/RPAR obligations.\n\nProvide independent challenge where framework implementation, ownership, evidence, or remediation is insufficient.\n\nReport material resilience gaps, trends, and residual risks through ERM governance and Board committee reporting.\n\nBusiness Continuity Management Oversight\nOversee BCM for critical payment services and enterprise functions, including business impact analysis, continuity plans, recovery objectives, and plan testing.\n\nChallenge whether continuity plans support timely recovery of operations and fulfilment of obligations during wide-scale or major disruption.\n\nAssess whether BCM evidence supports defined impact tolerances, service priorities, dependencies, accountable owners, and remediation plans.\n\nTrack BCM gaps, overdue actions, and accepted risks through ERM issue management and governance reporting.\n\nIncident & Crisis Management Oversight\nOversee the enterprise incident and crisis management model from a second-line risk perspective, including severity assessment, escalation, governance, decision rights, and lessons learned.\n\nChallenge whether incidents are assessed, escalated, managed, reviewed, and remediated in line with PPS expectations and PFMI Principle 17.\n\nMonitor incident themes, recurring control weaknesses, crisis readiness gaps, and overdue remediation actions.\n\nPrepare escalation and governance reporting where incidents or crisis readiness gaps may affect critical service continuity, regulatory expectations, or risk appetite.\n\nScenario Planning & Resilience Testing\nOversee scenario planning, tabletop exercises, and resilience testing for critical services and material enterprise dependencies.\n\nEnsure scenarios are plausible, risk-based, proportionate, and designed to test recovery, decision-making, communications, escalation, and governance.\n\nConfirm that test outcomes are documented, reviewed, assigned owners, and tracked through remediation to closure.\n\nUse testing results to inform RPAA/RPAR-aligned risk management, incident response, and independent review evidence.\n\nGovernance, Issue Management & Independent Challenge\nProvide independent challenge over resilience assessments, issue ratings, remediation plans, evidence quality, and risk acceptance recommendations.\n\nMaintain enterprise visibility of open Operational Resilience issues, including CARs, OEs, audit findings, management actions, and material dependencies.\n\nEscalate material gaps where residual risk is outside appetite, evidence is insufficient, or remediation is not progressing.\n\nPrepare decision-useful reporting for ERM governance, management committees, Board committees, and regulatory oversight.\n\nPeople Leadership\nLead four direct reports across BCM, incident and crisis management, scenario planning, and resilience testing.\n\nSet objectives, cadence, role clarity, quality expectations, and escalation standards for second-line Operational Resilience oversight.\n\nBuild team capability in independent challenge, evidence review, issue management, governance reporting, and regulatory traceability.\n\nModel plain, evidence-based risk judgement aligned to ERM expectations and regulatory obligations.\n\nWhat You Bring:\n15+ years of progressive experience in Operational Resilience, Business Continuity Management, Enterprise Risk Management, Crisis Management, or related disciplines.\n\nSignificant experience within financial services, payments, critical infrastructure, or other highly regulated industries.\n\nDemonstrated expertise providing independent second-line oversight and credible challenge to senior leaders.\n\nProven experience developing and governing enterprise operational resilience frameworks, standards, and playbooks.\n\nExperience engaging with executive leadership, governance committees, regulators, and internal/external audit partners.\n\nStrong leadership capability with a track record of building and developing high-performing teams.\n\nExceptional communication skills - able to translate complex resilience concepts into decision-useful executive insights.\n\nEligibility to work for Interac Corp. in Canada in a full-time capacity.\n\nDeep Knowledge Of:\nOperational Resilience & Critical Service Mapping\n\nBusiness Continuity Management & Impact Tolerances\n\nIncident & Crisis Management\n\nResilience Testing & Scenario Planning\n\nEnterprise Risk Management principles, risk appetite, and issue management\n\nRegulatory oversight and governance frameworks, including Bank of Canada PPS expectations, PFMI Principle 17, RPAA/RPAR, and ISO 22301\n\nEDUCATION & CERTIFICATIONS\nBachelor's degree in Risk Management, Business Administration, Public Administration, Finance, Operational Resilience, Business Continuity Management, or a related discipline.\n\nProfessional certifications such as CBCP, CBCI, MBCI, ISO 22301, CRM, CPA, or PMP are considered strong assets.\n\nWhat We’re Offering:\nThe hiring range for this position is $145,000 - $165,000, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes:\nGenerous vacation and wellness days to help you recharge\n\nComprehensive employer-paid benefits coverage for peace of mind\n\nMarket-leading employer-funded RRSP program to invest in your future\n\nFlexible hybrid work model for better work-life balance\n\nAccess to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family\n\nPregnancy and parental leave top-up to support growing families\n\nCharitable donation matching with United Way to amplify your impact\n\nWhy Join Us?\nAt Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:\nInvesting in the Future - Help us unlock digital prosperity for all Canadians.\n\nInnovative Thinking - Collaborate on products, practices, and platforms that redefine what’s possible.\n\nInclusive Culture - Be empowered to bring your whole self to work and realize your full potential.\n\nInspiring Community - Work in an ecosystem where we lift each other up and rise together.\n\nIntentional Support - Enjoy flexible, supportive offerings that prioritize your total wellness.\n\nAdditional Pre-Employment Requirements:\nTo ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.\nEqual Opportunity Employer\nInterac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.\nIf you require accommodation during any stage of the application or recruitment process, please contact us at . We will work with you to meet your needs.\nPlease be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.","description_format":"text","description_chars":10432,"description_truncated":false,"requirements":{"experience_years_min":15,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Generous vacation","Hybrid work","Parental leave"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-02T09:46:16Z"}],"visa":[],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.774,"p_room":0.75,"age_days":27,"expected_fill_days":29,"reasons":["conf:15","velocity","win:late"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":115906,"is_top_pay":false},"html_url":"https://alion.io/job/interac-leader-operational-resilience","json_url":"https://alion.io/job/interac-leader-operational-resilience.json","meta":{"generated_at":"2026-10-15T07:29:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11153,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3854},"rest":"https://alion.io/mcp/rest/get_company?id=3854"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finterac-leader-operational-resilience"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finterac-leader-operational-resilience"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finterac-leader-operational-resilience"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/interac-leader-operational-resilience\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finterac-leader-operational-resilience"}]}