{"id":1681666,"url":"https://alion.io/job/interac-technical-support-coordinator","title":"Technical Support Coordinator","company":{"id":3854,"name":"Interac","domain":"interac.ca","url":"https://alion.io/company/interac","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-09T06:01:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":58000,"max":65000,"currency":"CAD","period":"year","gross":null,"usd_annual":45660},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Dynatrace","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Outlook","optional":false},{"name":"PagerDuty","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"Splunk","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-09T19:42:26Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Who We Are:\nEvery transaction matters. Every Canadian matters. At Interac, we protect both - driving trust, security, and inclusion, so our digital economy thrives. \nFounded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day - across both digital and physical environments.\nAs the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.\nWho You Will Work With:\nInterac Real Time Payments Command Centre is currently recruiting a Technical Support, Coordinator role. This is a vacant role reporting into the Leader, Interac Real Time Payments Command Centre and an opportunity to join a growing team within a great organization that supports growth and professional development.\nWhat You Will Do:\nMonitoring application and infrastructure health, identifying and addressing potential issues before they escalate.\n\nResponding promptly to incidents and outages, ensuring minimal downtime and impact on operations.\n\nIdentifying, reporting, and investigating/escalating potential incidents.\n\nConducting initial triage, including performing an impact assessment of detected events.\n\nEscalating events for further investigation by Level 2 Support teams.\n\nCollaborating with cross-functional and support teams to resolve complex technical issues.\n\nPerforming technical recovery procedures\n\nDocumenting incidents, troubleshooting steps, and resolutions in a clear and concise manner.\n\nSupporting the Incident, Change, Release and Problem management processes.\n\nDeveloping and maintaining playbooks, Knowledge articles, and process documentation.\n\nManaging chronic, repeat, and aging incidents with proper internal/external escalations.\n\nExploring new automation opportunities for any repeated tasks to reduce human touch.\n\nSupporting and participating in new projects and initiatives.\n\nOther related tasks as required.\n\nWhat You Bring:\nA degree/diploma from a post-secondary educational program with specialization in Computer Science, Computer Engineering, Information Security Program, or equivalent work experience.\n\nMinimum of 2-3 years of work experience in technology operations in a 24x7 environment.\n\nStrong team player, self-motivated, highly organized, and able to multi-task in a fast-paced, dynamic environment.\n\nProficiency with event management tools and network monitoring systems.\n\nExcellent problem-solving and analytical skills.\n\nStrong communication and interpersonal skills.\n\nAbility to work independently and as part of a team.\n\nFamiliarity with tools such as ServiceNow, Jira, Splunk, PagerDuty, Dynatrace\n\nExperience working with basic Office Suite (Outlook, MS Teams, SharePoint, etc.)\n\nMust be willing to work 12 hour shifts, in a 24x7 rotation schedule, including days, holidays, weekends, and overnights.\n\nMust have Government of Canada Secret Clearance or be eligible to obtain it.\n\nEligibility to work for Interac Corp. in Canada in a full-time capacity.\n\nMust be willing to work 100% onsite, hybrid options are not available for this position.\n\nNice to Have:\nITIL V4 Certification or higher\n\nWhat We’re Offering:\nThe hiring range for this position is $58,000 - $65,000, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes:\nGenerous vacation and wellness days to help you recharge\n\nComprehensive employer-paid benefits coverage for peace of mind\n\nMarket-leading employer-funded RRSP program to invest in your future\n\nAccess to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family\n\nPregnancy and parental leave top-up to support growing families\n\nCharitable donation matching with United Way to amplify your impact\n\nWhy Join Us?\nAt Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:\nInvesting in the Future - Help us unlock digital prosperity for all Canadians.\n\nInnovative Thinking - Collaborate on products, practices, and platforms that redefine what’s possible.\n\nInclusive Culture - Be empowered to bring your whole self to work and realize your full potential.\n\nInspiring Community - Work in an ecosystem where we lift each other up and rise together.\n\nIntentional Support - Enjoy flexible, supportive offerings that prioritize your total wellness.\n\nAdditional Pre-Employment Requirements:\nTo ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.\nEqual Opportunity Employer\nInterac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.\nIf you require accommodation during any stage of the application or recruitment process, please contact us at . We will work with you to meet your needs.\nPlease be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.","description_format":"text","description_chars":6764,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":["Generous vacation","Parental leave","Professional development"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-02T09:46:16Z"}],"visa":[],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.705,"p_room":0.55,"age_days":18,"expected_fill_days":17,"reasons":["conf:2","velocity","win:tail","comp:junior"],"computed_at":"2026-10-09T06:01:00Z"},"pay":{"stated_usd_annual":45660,"is_top_pay":false},"html_url":"https://alion.io/job/interac-technical-support-coordinator","json_url":"https://alion.io/job/interac-technical-support-coordinator.json","meta":{"generated_at":"2026-10-10T01:07:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1884,"day_limit":5000,"remaining_today":3116,"minute_limit":60,"resets_at":"2026-10-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3854},"rest":"https://alion.io/mcp/rest/get_company?id=3854"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finterac-technical-support-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finterac-technical-support-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finterac-technical-support-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/interac-technical-support-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finterac-technical-support-coordinator"}]}