{"id":3050000,"url":"https://alion.io/job/interactive-brokers-client-services-associate-3","title":"Client Services Associate","company":{"id":58627,"name":"Interactive Brokers","domain":"interactivebrokers.com","url":"https://alion.io/company/interactive-brokers","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":95,"open_postings":112,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":77,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":52000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-10-21T22:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-30T22:57:12Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":7},"description":"Job Description & Responsibilities\nAs part of our Client Services group, you will liaise with Interactive Brokers’ clients from around the globe, including but not limited to professional retail clients, advisors and broker-dealers. Our goal is to develop and maintain long-term client relationships through responsive, superior and high-touch service while we continue to advance on technology and expand our global product offerings.\nHandle clients’ enquiries via different channels including email, ticket, live chat and phone call\nFamiliarize with various proprietary platforms including trading systems and administrative portals in order to educate clients to align with our self-service and highly automated business model\nAssist clients in understanding the entire trading cycle, including but not limited to funding process, position transfers, corporate actions, margin calculation and statements reconciliation\nTroubleshoot with clients and take ownership when issues arise, be able to follow up, escalate and liaise with various internal parties such as Legal & Compliance, Risk, IT, Cashiering, Clearing and other service groups around the world.\nQualification & Skills\nCore competencies:\nStrong product knowledge – Equities, Options, Futures, FX\nSelf-starter with highly analytical and critical thinking mindset\nBe able to handle stress, work independently and autonomously under a quick and spontaneous environment\nExcellent command of written and spoken English and Chinese (Mandarin is a strong plus)\nRequirements:\nBachelor's degree\n2-3 years experience in Customer Service and/or Financial Service preferred. 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