{"id":1694754,"url":"https://alion.io/job/interactive-brokers-client-services-associate-i-3","title":"Client Services Associate I","company":{"id":58627,"name":"Interactive Brokers","domain":"interactivebrokers.com","url":"https://alion.io/company/interactive-brokers","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":95,"open_postings":51,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":110,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":14000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1615},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-07-21T00:30:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-11T18:54:12Z","board_verified":true,"closed_at":null,"days_open":82,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":82},"description":"Interactive Brokers, India is looking for professionals having experience in international BPO with strong communication abilities.Job Responsibilities:• Respond to retail and professional clients' inquiries via inbound calls, email, and online chat• Obtain a thorough knowledge of products offered by IB on various global exchanges• Assist clients with opening and funding accounts• Show clients how to use different features of the Trader Workstation• Explain margin requirements to clients• Investigate trade issues and order executions• Knowledge of securities regulations impact on customers\nQualifications:• Experience: 2+ years of Client services experience in the International BPO industry• Education: University degree (Bachelors) required• High level of MS Excel skills required• Language skills: Fluent English• Good quantitative/analytical skills• Excellent oral/written communication skills are required.\nCompany Benefits & Perks: \nCompetitive salary package.\nPerformance based annual bonus (cash and stocks).\nGroup Medical & Life Insurance.\nModern offices with free amenities & fully stocked cafeterias.\nMonthly food card & company paid snacks.\nHardship/shift allowance with company provided pickup & drop facility*\nAttractive employee referral bonus.\nFrequent company sponsored team building events and outings.\n* Depending upon the shifts.\n**The benefits package is subject to change at the management's discretion.","description_format":"text","description_chars":1432,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Cafeteria","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services"],"lifecycle":[{"event":"open","at":"2026-10-02T11:57:18Z"}],"visa":[],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.712,"p_room":0.6,"age_days":81,"expected_fill_days":110,"reasons":["conf:1","velocity","win:late","crowd:junior,brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/interactive-brokers-client-services-associate-i-3","json_url":"https://alion.io/job/interactive-brokers-client-services-associate-i-3.json","meta":{"generated_at":"2026-10-11T19:58:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7393,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58627},"rest":"https://alion.io/mcp/rest/get_company?id=58627"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finteractive-brokers-client-services-associate-i-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finteractive-brokers-client-services-associate-i-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finteractive-brokers-client-services-associate-i-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/interactive-brokers-client-services-associate-i-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finteractive-brokers-client-services-associate-i-3"}]}