{"id":2455567,"url":"https://alion.io/job/interactive-brokers-client-services-associate-i-5","title":"Client Services Associate I","company":{"id":58627,"name":"Interactive Brokers","domain":"interactivebrokers.com","url":"https://alion.io/company/interactive-brokers","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":95,"open_postings":113,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":85,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":69000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1202},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-13T10:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-20T15:27:15Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":6},"description":"This is a hybrid role (4 days in the office/1 day remote).\nInteractive Brokers is not your average brokerage. We have built one of the world’s most advanced trading platforms, trusted by millions of traders across the globe. We are looking for ambitious problem solvers, whether you are a recent graduate or have one to three years of experience in finance, technology, or customer service, to join our Client Experience team. You will help clients trade everything from stocks and options to crypto and event contracts.\nKickstart or level up your finance and technology career in the heart of Chicago.\n\nAbout the Team\nOur Chicago Client Experience team includes former traders, industry veterans, early-career professionals, and recent graduates. Everyone shares a passion for financial markets and technology. We are ambitious, collaborative, and enjoy solving complex problems. Whether you bring trading floor knowledge or a fresh perspective from college, you will find a team that is ready to support your growth.\nWhat You Will Do – Job Summary\nServe as the first point of contact for clients via phone, email, and chat, delivering quick, clear, and accurate support.\nGuide users through our powerful trading tools, from buying their first share to navigating complex multi-asset strategies.\nTroubleshoot issues with account management (statement review, permissions, tax, etc.), funding, and trading activity while finding smart and effective solutions.\nCollaborate with technology, risk, and operations teams to ensure a seamless client experience.\nIdentify opportunities to improve our processes and tools and share them with the team.\nAs the face of our company, you will embody our values through compassionate communication and deep product knowledge, making customers feel heard and appreciated. Your role involves resolving user concerns with both speed and thoroughness, while actively engaging with our customer base throughout your workday.\nWhat You Will Learn\nThe inner workings of global financial markets including equities, options, futures, foreign exchange, crypto, and event trading products.\nHow a technology-driven brokerage operates behind the scenes.\nBest-in-class problem-solving skills in a high-energy, fast-paced environment.\nWho You Are\nBachelor’s degree in finance, economics, business, STEM, or a related field preferred.\nRecent graduate or early-career professional with one to three years of experience in a customer-facing, finance, or technology role.\nSelf-motivated and able to manage tasks with minimal supervision.\nCurious about financial markets and the technology that powers them.\nStrong communicator with excellent problem-solving skills.\nAnalytical, adaptable, problem-solver, and able to remain calm under pressure.\nComfortable navigating advanced platforms, including desktop and mobile applications.\nIn depth understanding of the following financial instruments: stocks, securities options, futures, options on futures, foreign exchange, crypto and fixed income.\nCompany Benefits & Perks\nCompetitive salary, annual performance-based bonus and stock grant\nThis position is eligible for overtime pay\nRetirement plan 401(k) with competitive company match\nExcellent health and wellness benefits, including medical, dental, and vision benefits. Company paid medical healthcare premium.\nWellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)\nDaily company lunch allowance provided and a fully stocked kitchen with healthy options for breakfast and snack\nCorporate events including team outings, dinners, volunteer activities and company sports teams\nEducation reimbursement and learning opportunities","description_format":"text","description_chars":3709,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Blockchain & Crypto","Online Brokerage & Trading Platforms"],"lifecycle":[{"event":"open","at":"2026-10-13T15:57:40Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.542,"p_room":1,"age_days":6,"expected_fill_days":85,"reasons":["conf:3","evergreen","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/interactive-brokers-client-services-associate-i-5","json_url":"https://alion.io/job/interactive-brokers-client-services-associate-i-5.json","meta":{"generated_at":"2026-10-20T15:34:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17607,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58627},"rest":"https://alion.io/mcp/rest/get_company?id=58627"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finteractive-brokers-client-services-associate-i-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finteractive-brokers-client-services-associate-i-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finteractive-brokers-client-services-associate-i-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/interactive-brokers-client-services-associate-i-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finteractive-brokers-client-services-associate-i-5"}]}