{"id":1694708,"url":"https://alion.io/job/interactive-brokers-client-services-associate-i-bilingual-spanish-fluent","title":"Client Services Associate I (Bilingual Spanish Fluent)","company":{"id":58627,"name":"Interactive Brokers","domain":"interactivebrokers.com","url":"https://alion.io/company/interactive-brokers","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":95,"open_postings":113,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":82,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Lauderdale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-09-03T10:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-11-04T23:27:27Z","board_verified":true,"closed_at":null,"days_open":62,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":61},"description":"This is a hybrid role (4 days in the office/1 day remote).\nWe are seeking several motivated individuals to join our Financial Services Representative team. The ideal candidate will have a strong math and technical aptitude, the ability to troubleshoot and explain complex subjects, and the capacity to identify opportunities for technology-based improvements.\nThe successful candidate will be motivated, have strong initiative, analytical and methodical. We offer you a position that will both challenge and reward you. We look forward to reviewing your online application.\nWhat will be your responsibilities within IBKR: \nResolve routine and complex client service issues thoroughly and expeditiously, utilizing sound judgment and an emphasis on courtesy.\nClient inquiries typically encompass a broad array of themes, including:\nOperability of IBKR Trader Workstation, Web Trader and Mobile Trader execution platforms, including trading modules and analytical tools;\nCash deposit and withdrawal activity, position transfers, and account administrative functions.\nProduct availability and attributes; Exchange, clearing and depository functions; Order types and routing logic;\nOrder status, trade and delivery settlement, exercise & assignment, expiration processing, and corporate actions.\nMargin calculations, Commission structure, interest, and fee.\nCoordinate activities with other local and international Client Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance on common issues.\nClient Service is the primary function where calls are predominantly routine but may require deviation from standard screens, scripts, and procedures. The function uses a computerized system for tracking, information gathering, and/or troubleshooting. It requires general knowledge of the organization, products, and/or services to assess needs and suggest solutions.\n Which skills are required:\nBachelor's or Advanced Degree \nFluency in Spanish (speaking, reading, and writing)\nExperience in financial services (e.g., brokerage, banking, trading, exchange, or clearinghouse) preferred but not required.\nStrong verbal and written communication skills to accommodate client inquiries directed via telephone, email, or online chat.\nIn-depth understanding of the following financial instruments: stocks, securities, options, futures, options on futures, foreign exchange, and fixed income.\nWorking knowledge of various exchange operations and regulations, product offerings and specifications, execution platforms and rules, and margin methodologies.\nAdditional language skills are a plus\nTo be successful in this position, you will have the following:\nSelf-motivated and able to handle tasks with minimal supervision.\nSuperb analytical and problem-solving skills.\nExcellent collaboration and communication (Verbal and written) skills.\nOutstanding organizational and time management skills.\nCompany Benefits & Perks\nCompetitive salary, annual performance-based bonus and stock grant\nThis position is eligible for overtime pay\nRetirement plan 401(k) with competitive company match\nExcellent health and wellness benefits, including medical, dental, and vision benefits, and company-paid medical healthcare premium.\nWellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)\nDaily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snacks\nCorporate events, including team outings, dinners, volunteer activities and company sports teams\nEducation reimbursement and learning 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