{"id":1694847,"url":"https://alion.io/job/interactive-brokers-client-services-representative-2","title":"Client Services Representative","company":{"id":58627,"name":"Interactive Brokers","domain":"interactivebrokers.com","url":"https://alion.io/company/interactive-brokers","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":50,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-04T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-04-27T00:30:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-05T02:19:24Z","board_verified":true,"closed_at":null,"days_open":161,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":160},"description":"As a liaison to Interactive Brokers’ retail and professional clients, the IBKR Client Service Representative is accountable for providing client service to IBKR’s clients, including retail clients, financial advisors, hedge fund operators and other broker-dealers. We aim to build and maintain long-term client relationships, provide access to desired markets, and increase client retention as we expand our product and service offerings.\n\nResponsibilities\nDaily management and focus on a wide scale of client issues which includes: Responding to inquiries, concerns and complaints via telephone, e-mail, and online chat to achieve a mutually satisfactory solution while complying with policies, practices and procedures.\nThe core competencies we seek include: \nThe ability to identify, analyze, and escalate complex issues.\nExcellent troubleshooting and problem-resolution skills;\nAssuming responsibility for identifying client needs while providing a high-value experience.\nRequirements\nUniversity degree (Bachelors);\nNative in Japanese and business level English oral and written;\nExcellent analytical skills;\nGood understanding of financial markets;\nHands-on experience across multi asset classes including equity, derivative, futures & options etc.\nCompany Benefits & Perks\nCompetitive Salary, annual performance-based bonus and stock grant\nSocial Security / Insurance Benefits\nCompetitive package of Annual Leave\nDaily lunch is ordered in-house with a fully stocked kitchen\nModern offices with great access to metro\nGreat work-life balance\nUnique opportunity to gain exposure to global financial products, markets and clientele\nOpportunities for career progression and job scope expansion in a global company with a growing local presence\nHybrid work arrangement role permitting","description_format":"text","description_chars":1784,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Japanese","level":"Proficiency (C2)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave","Equity","Hybrid work"],"hiring_locations":[{"name":"Japan","iso":"JP","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services"],"lifecycle":[{"event":"open","at":"2026-10-02T11:57:18Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.102,"p_room":0.28,"age_days":160,"expected_fill_days":21,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/interactive-brokers-client-services-representative-2","json_url":"https://alion.io/job/interactive-brokers-client-services-representative-2.json","meta":{"generated_at":"2026-10-05T02:41:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3630,"day_limit":5000,"remaining_today":1370,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}