{"id":1694850,"url":"https://alion.io/job/interactive-brokers-client-services-technical-assistance-supervisor","title":"Client Services - Technical Assistance Supervisor","company":{"id":58627,"name":"Interactive Brokers","domain":"interactivebrokers.com","url":"https://alion.io/company/interactive-brokers","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":51,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":30000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":23},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-04-23T00:30:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-06T20:43:14Z","board_verified":true,"closed_at":null,"days_open":166,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":166},"description":"About the role\nAs a Client Technical Support Supervisor at Interactive Brokers, you will play a crucial role in leading and supervising a team of client support professionals to ensure exceptional technical assistance and client service to our clients. This role requires effective communication skills to manage and resolve complex technical issues faced by our clients. If you have initiative, are motivated, analytical, and methodical, and enjoy working with people, this position will challenge and reward you. In addition, you will be part of a team that is building one of the world’s strongest brokerage brands. \nResponsibilities\nSupervisory Leadership: Lead, mentor, and guide a team of Technical Assistance Client Support Representatives, fostering a positive and collaborative team environment.\nIssue Resolution: Oversee the troubleshooting and resolution of complex technical issues related to trading platforms, account setup and software functionalities.\nClient Communication: Communicate professionally and effectively with clients, acting as an escalation point and providing clear and concise solutions to their technical problems while maintaining high client satisfaction.\nProcess Improvement: Identify areas for process improvement within the technical support workflow, proposing and implementing strategies to enhance efficiency and effectiveness.\nTraining and Development: Develop and conduct training sessions for team members to ensure they are up-to-date.\nPerformance Metrics: Monitor and analyse key performance metrics to ensure the team meets or exceeds defined service level agreements (SLAs).\nEscalation Management: Manage and escalate critical technical issues to appropriate internal teams while keeping clients informed about issue resolution progress.\nDocumentation: Ensure accurate documentation of client interactions, technical issues, and resolutions in internal systems.\nReporting: Prepare and present regular reports to management, highlighting team performance, trends in technical issues, and areas for improvement. \nRequirements\nBachelor’s degree preferred if in STEM fields, a valid IT certification, or equivalent experience of no less than five years.\nThree-plus years in a client-facing support role.\nFive-plus years of experience working with Windows, Macs, software and connectivity support.\nPrevious experience in a supervisory, team lead or technical lead role demonstrating effective leadership and coaching skills.\nExcellent communication and interpersonal skills, with the ability to interact professionally with clients and internal stakeholders.\nExperience working with support ticketing systems (knowledge of Confluence/JIRA is a plus)\nAdaptable to a constantly evolving technical environment.\nInitiative and desire to learn new skills/technologies and remain current with the latest trends.\nPassion for solving technical problems.\nLanguages: Fluency in English is a must. Proficiency in any other is a plus.\nExperience with financial products and services is a plus. \nCompany Benefits & Perks: \nCompetitive salary package.\nPerformance-based annual bonus (cash and stocks).\nGroup Medical & Life Insurance.\nModern offices with free amenities & fully stocked cafeterias.\nMonthly food card & company-paid snacks.\nHardship/shift allowance with company-provided pickup & drop facility*\nAttractive employee referral bonus.\nFrequent company-sponsored team-building events and outings.\n* Depending upon the shifts.\n**The benefits package is subject to change at the discretion of management. **","description_format":"text","description_chars":3543,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Cafeteria","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services"],"lifecycle":[{"event":"open","at":"2026-10-02T11:57:18Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.236,"p_room":0.28,"age_days":166,"expected_fill_days":30,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/interactive-brokers-client-services-technical-assistance-supervisor","json_url":"https://alion.io/job/interactive-brokers-client-services-technical-assistance-supervisor.json","meta":{"generated_at":"2026-10-06T23:05:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4074,"day_limit":5000,"remaining_today":926,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58627},"rest":"https://alion.io/mcp/rest/get_company?id=58627"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finteractive-brokers-client-services-technical-assistance-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finteractive-brokers-client-services-technical-assistance-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finteractive-brokers-client-services-technical-assistance-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/interactive-brokers-client-services-technical-assistance-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finteractive-brokers-client-services-technical-assistance-supervisor"}]}