IT Change Management Lead Analyst
Confirmed on the employer's own hiring board on Oct 19, 2026. First seen by Alion on Oct 9, 2026. Interactive Brokers scores A on the Alion truth index.
This is Hybrid role(4 days in office /1 days remote)
About your Team:
The Change Management Lead Analyst/Specialist is currently responsible for reviewing, supervising, discussing, and coordinating change requests and initiatives across all IT departments. This role ensures that all changes are implemented effectively within approved non-conflicting windows, and have proper verification tasks in place, with established stakeholder communications. IT Change Management utilizes Service Now, Jira, Confluence, Nautobot, and IB Trading Platform knowledge for daily approvals and reviews. There are continuous efforts to enhance/onboard non-IT departments into centralized Change Management, while ensuring scalability and ITIL/DORA compliance. Additionally, this role will also be requested to manages allocation of available IT hardware resources, initiateing new IT projects based on trends/observations, build out curates and maintains overall IT Service Catalog of the IB Trading Platform, and assists Solution Architecture and Production Engineering departments for with ad-hoc/critical efforts project tasks.
Key Responsibilities:
Change Request Review & Supervision
Review and assess change requests queues, for change suitability, completeness and validity
Supervise change initiatives from initiation through implementation and closure
Coordinate with stakeholders to ensure alignment with organizational objectives
Change Implementation & Verification
Certify that change requests are implemented within approved maintenance windows, including proper verification procedures
Validating that changes meet defined success criteria with documented rollback plans
Revisit and troubleshoot failed changes or conflicting maintenance for understanding, optimization and product improvement
Impact Assessment & Communication
Evaluate and document the potential impact of change requests on systems, processes, and users, building toward long term IT Service Catalog
Communicate impact analysis sessions with technical and business teams
Escalate trends/observations to IT Project Management for proposed remediation or enhancement
Process Support & Compliance
Manage overall allocation and assignment of available IT hardware resources
Assist in the overall change management process and continuous improvement initiatives
Ensure requirement understanding across all stakeholders
Build and maintain compliance with change management policies, procedures, and industry standards across third-party, hardware and software groups
Support the development and refinement of change management documentation and workflows to include all system change requests
Support Solution Architecture and Production Engineering departments by owning ad-hoc efforts through supporting efforts
Required Qualifications:
Bachelor’s degree: Information Technology, Business Administration, or related field
1-3 years of experience in change management, IT operations, IT service management, or related IT fields.
Experience with Service Now, Jira, Nautobot, ITIL framework and change management best practices
Skills & Competencies
Strong analytical and problem-solving abilities
Excellent written and verbal communication skills
Ability to assess risk and impact of technical changes
Detail-oriented with strong organizational and prioritization skills
Ability to work under pressure and manage multiple priorities
Understanding of IT infrastructure, applications, and systems
Preferred Qualifications
ITIL Foundation or higher certification
Experience with change management tools (e.g., ServiceNow, Jira, Nautobot)
Knowledge of regulatory compliance requirements
Project management experience
Company Benefits & Perks
Competitive salary, annual performance-based bonus, and stock grant awards
401(k) retirement plan with competitive company match
Excellent health and wellness benefits, including medical, dental, and vision benefits. 100% employer-paid medical premiums, with generous employer contributions to dental & vision plans as well.
Wellness screening and assessments, health coaches, and counseling services through an Employee Assistance Program (EAP)
Generous paid parental leave (up to 16 weeks paid parental leave for eligible employees)
Company-paid basic life insurance, accidental death & dismemberment (AD&D), and short- and long-term disability coverage
Flexible Spending Accounts (Healthcare, Dependent Care, and Commuter FSAs)
Quarterly fitness stipend to offset costs associated with traditional gym and fitness memberships or fees
Education reimbursement and professional development opportunities
Legal services, telehealth access, and voluntary insurance options
Backup child and adult care support through Care.com
Daily lunch allowance and fully stocked kitchen with healthy breakfast and snack options