{"id":3724302,"url":"https://alion.io/job/interactive-brokers-it-change-management-specialist","title":"IT Change Management Specialist","company":{"id":58627,"name":"Interactive Brokers","domain":"interactivebrokers.com","url":"https://alion.io/company/interactive-brokers","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":95,"open_postings":113,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":82,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Confluence","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-11-04T00:30:00Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T09:54:02Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"About your Team:\nThe Change Management Lead Analyst/Specialist is currently responsible for reviewing, supervising, discussing, and coordinating change requests and initiatives across all IT departments. This role ensures that all changes are implemented effectively within approved non-conflicting windows, and have proper verification tasks in place, with established stakeholder communications. IT Change Management utilizes Service Now, Jira, Confluence, Nautobot, and IB Trading Platform knowledge for daily approvals and reviews. There are continuous efforts to enhance/onboard non-IT departments into centralized Change Management, while ensuring scalability and ITIL/DORA compliance. Additionally, this role will also be requested to manages allocation of available IT hardware resources, initiating new IT projects based on trends/observations, build out curates and maintains overall IT Service Catalog of the IB Trading Platform, and assists Solution Architecture and Production Engineering departments for with ad-hoc/critical efforts project tasks.\nKey Responsibilities:\n Change Request Review & Supervision\nReview and assess change requests queues, for change suitability, completeness and validity\nSupervise change initiatives from initiation through implementation and closure\nCoordinate with stakeholders to ensure alignment with organizational objectives\n Change Implementation & Verification\nCertify that change requests are implemented within approved maintenance windows, including proper verification procedures\nValidating that changes meet defined success criteria with documented rollback plans\nRevisit and troubleshoot failed changes or conflicting maintenance for understanding, optimization and product improvement\n Impact Assessment & Communication\nEvaluate and document the potential impact of change requests on systems, processes, and users, building toward long term IT Service Catalog\nCommunicate impact analysis sessions with technical and business teams\nEscalate trends/observations to IT Project Management for proposed remediation or enhancement\n Process Support & Compliance\nManage overall allocation and assignment of available IT hardware resources\nAssist in the overall change management process and continuous improvement initiatives\nEnsure requirement understanding across all stakeholders\nBuild and maintain compliance with change management policies, procedures, and industry standards across third-party, hardware and software groups\nSupport the development and refinement of change management documentation and workflows to include all system change requests\nSupport Solution Architecture and Production Engineering departments by owning ad-hoc efforts through supporting efforts\nRequired Qualifications: \nBachelor’s degree: Information Technology, Business Administration, or related field\n1-3 years of experience in change management, IT operations, IT service management, or related IT fields.\nExperience with Service Now, Jira, Nautobot, ITIL framework and change management best practices\n Skills & Competencies\nStrong analytical and problem-solving abilities\nExcellent written and verbal communication skills\nAbility to assess risk and impact of technical changes\nDetail-oriented with strong organizational and prioritization skills\nAbility to work under pressure and manage multiple priorities\nUnderstanding of IT infrastructure, applications, and systems\n Preferred Qualifications\nITIL Foundation or higher certification\nExperience with change management tools (e.g., ServiceNow, Jira, Nautobot)\nKnowledge of regulatory compliance requirements\nProject management experience\nCompany Benefits & Perks \nCompetitive Salary, annual performance-based bonus and stock grant\nExcellent health and welfare benefits including medical, dental, specialist and in-patient \nCompetitive package of Annual Leave\nDaily lunch ordered in house with fully stocked kitchen\nGreat work life balance\nUnique opportunity to gain exposure to global financial products, markets and clientele\nOpportunities for career progression and job scope expansion in a global company with growing local presence\nHybrid work arrangement role permitting","description_format":"text","description_chars":4166,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Hybrid work"],"hiring_locations":[{"name":"Hong Kong","iso":"HK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Online Brokerage & Trading 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