{"id":1694716,"url":"https://alion.io/job/interactive-brokers-platform-engineer-support-l1","title":"Platform Engineer Support-L1","company":{"id":58627,"name":"Interactive Brokers","domain":"interactivebrokers.com","url":"https://alion.io/company/interactive-brokers","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":51,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-06T05:45:30Z"}},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Zug, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Linux","optional":false},{"name":"Red Hat","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-25T04:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-06T20:43:14Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"We are looking for a L1 System Administrator/ Help Desk Support Specialist with good knowledge and ability to communicate effectively understanding complex problems and explain their solution. The position is well-suited for an organized individual who can meet deadlines, follow written procedures, and collaborate for improvements.\nThe System Administrator/ Help Desk team provides enterprise-level assistance to our internal Redhat Linux and Mac OSX user community, mainly executive teams and developers. In this role you will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Ultimately, you will be a person our users will trust. They will rely on you to provide timely and accurate solutions to their technical problems.\nResponsibilities\nTake ownership of internal user issues reported and seeing problems through to resolution\nResearching, diagnosing, troubleshooting, and identifying solutions to resolve system issues including account setup and network configuration\nFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teams\nProperly escalate unresolved issues to appropriate internal teams (e.g. software developers)\nQualifications, Skills & Attributes\nBS degree in Information Technology, Computer Science, or relevant field / or apprenticeship in IT or in another technical discipline combined with professional experience\n3+ years of experience as Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role\n1+ year of experience with Linux, Mac OSX, Microsoft Windows, VMware environments as well as basic networking skills\nExperience in Omnissa VMWare and AWS administration and support as a plus\nGood understanding of computer systems, mobile devices, and other tech products\nAbility to diagnose and troubleshoot basic technical issues\nFamiliarity with remote desktop applications\nExcellent problem-solving and communication skills\nAbility to provide step-by-step technical help, both written and verbal\nAdditional certification in Linux, Mac, Microsoft Windows, Jamf, or similar technologies is a plus","description_format":"text","description_chars":2165,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services"],"lifecycle":[{"event":"open","at":"2026-10-02T11:57:18Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.434,"p_room":0.36,"age_days":42,"expected_fill_days":25,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/interactive-brokers-platform-engineer-support-l1","json_url":"https://alion.io/job/interactive-brokers-platform-engineer-support-l1.json","meta":{"generated_at":"2026-10-06T21:37:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1225,"day_limit":5000,"remaining_today":3775,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58627},"rest":"https://alion.io/mcp/rest/get_company?id=58627"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finteractive-brokers-platform-engineer-support-l1"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finteractive-brokers-platform-engineer-support-l1"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finteractive-brokers-platform-engineer-support-l1"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/interactive-brokers-platform-engineer-support-l1\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finteractive-brokers-platform-engineer-support-l1"}]}