{"id":1694759,"url":"https://alion.io/job/interactive-brokers-technical-support-associate","title":"Technical Support Associate","company":{"id":58627,"name":"Interactive Brokers","domain":"interactivebrokers.com","url":"https://alion.io/company/interactive-brokers","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":50,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tallinn, Estonia"],"countries":["EE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16000,"max_usd":44000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":635},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Java","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-07-17T04:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-06T01:54:42Z","board_verified":true,"closed_at":null,"days_open":80,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":80},"description":"Job Description & Responsibilities\n\nTAC associates focus on ensuring a solid user experience through the responsive support of our trading software. As a technical assistance team member, you assist clients with inquiries about our software products. You serve as a liaison between internal teams and clients to ensure a prompt and effective resolution of bugs and issues. The ideal candidate will possess the networking and programming knowledge to troubleshoot issues related to our trading client programs. We need a TAC associate that will be probing and analytical, with the ability to recognize, test, and escalate new bugs within our software while assisting our clients with the following: \nTechnical and functional support for the Interactive Brokers Trader Workstation, including connectivity, network testing, Java configuration, security protocols by phone, chat and tickets\nProblem management with a focus on wide-scale technical issues\nLiaising between internal teams and clients to ensure a prompt and effective resolution of bugs and issues\nManaging escalations of technical issues to our development team\nAddressing client enquiries regarding IBKR’s two-factor secure login system\nRequirements\nTwo years of experience in Windows/Mac software and hardware support, connectivity and networking support, Java familiarity, and experience in managing a team an advantage\nPersonality: Self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment\nLanguages: fluency in English and Russian is a must. Any other European languages are an advantage.\nYou will be part of a team that is building one of the world’s strongest brokerage brands and part of a global enterprise that employs technology in all aspects of its business to generate growth.\n Company Benefits & Perks\nDiscretionary, performance-based bonus\nStock incentive plan\nPrivate health insurance\nSport activity compensation\nLunch in the office*The benefits package will be reviewed regularly and may be subject to change.","description_format":"text","description_chars":2062,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Russian","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services"],"lifecycle":[{"event":"open","at":"2026-10-02T11:57:18Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.229,"p_room":0.28,"age_days":80,"expected_fill_days":20,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-05T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/interactive-brokers-technical-support-associate","json_url":"https://alion.io/job/interactive-brokers-technical-support-associate.json","meta":{"generated_at":"2026-10-06T02:24:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3672,"day_limit":5000,"remaining_today":1328,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58627},"rest":"https://alion.io/mcp/rest/get_company?id=58627"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finteractive-brokers-technical-support-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finteractive-brokers-technical-support-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finteractive-brokers-technical-support-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/interactive-brokers-technical-support-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finteractive-brokers-technical-support-associate"}]}