{"id":2833287,"url":"https://alion.io/job/interactive-cloud-support-engineer","title":"Cloud Support Engineer","company":{"id":49891,"name":"Interactive","domain":"interactive.com.au","url":"https://alion.io/company/interactive","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia","Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":86000,"period":"year","method":"role_country_seniority_unknown","sample_n":17},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"PCI DSS","optional":false},{"name":"PowerShell","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-01T14:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-23T06:23:56Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"Join a collaborative team of cloud professionals who are passionate about technology, innovation, and delivering outstanding service.\nExposure to cutting-edge technologies and enterprise environments.\nWork alongside an experienced team and industry experts.\nSydney, Brisbane or Melbourne location.\nAt Interactive, we help organisations get the most from their technology through managed services, cloud solutions, cyber security, and infrastructure support. With a strong focus on customer outcomes, we partner with businesses across Australia to deliver reliable, secure, and high-performing technology environments.\nWe're looking for a Cloud Support Engineer who thrives on solving complex challenges, delivering exceptional customer experiences, and working across Microsoft cloud environments. In this role, you'll support a diverse range of customers across Microsoft 365, Azure, and hybrid infrastructures, helping to maintain critical systems, resolve technical issues, drive continuous improvement, and provide trusted technical expertise. \nSome of the key things you’ll do:\nL2/L3 support across Microsoft 365, Azure and Microsoft legacy platforms.\nManage Microsoft patching and remediation activities.\nPerform vulnerability remediation across customer environments.\nIdentity management for customer platforms using Microsoft systems.\nSubmit and process any required change controls.\nSupport customer onboarding and service transitions.\nCollaborate with architects, engineers and pre-sales teams.\nInstall and maintain applications and services on managed Microsoft platforms.\nParticipate in an on-call roster.\nWhat we’re looking for:\nStrong Microsoft 365, Azure and legacy on-premises experience.\nExperience supporting cloud and hybrid environments.\nMSP experience highly regarded.\nPowerShell scripting and ServiceNow platform experience.\nKnowledge of email security, DNS, SPF, DKIM and DMARC.\nUnderstanding of ITIL and operational processes.\nKnowledge of industry best practices (PCI DSS and ISO/IEC 27001).\nStrong communication, documentation and troubleshooting skills.\nWhy choose us?\nHighly skilled, collaborative team that values expertise and knowledge-sharing.\nStrong learning culture with personalised development plans.\nCommitment to sustainability and community investment.\nFree onsite barista at our Sydney and Melbourne offices.\nAccess to a wide range of staff benefits and partner discounts.\nSounds good, we'd love to hear from you!","description_format":"text","description_chars":2453,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","Data Centers & Colocation","Cloud Platforms (IaaS & PaaS)"],"lifecycle":[{"event":"open","at":"2026-10-19T04:08:34Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.432,"p_room":0.35,"age_days":51,"expected_fill_days":25,"reasons":["conf:3","win:tail"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/interactive-cloud-support-engineer","json_url":"https://alion.io/job/interactive-cloud-support-engineer.json","meta":{"generated_at":"2026-10-23T08:27:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13556,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49891},"rest":"https://alion.io/mcp/rest/get_company?id=49891"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finteractive-cloud-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finteractive-cloud-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finteractive-cloud-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/interactive-cloud-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finteractive-cloud-support-engineer"}]}