{"id":2462500,"url":"https://alion.io/job/interactive-senior-service-delivery-manager-cyber-3","title":"Senior Service Delivery Manager (Cyber)","company":{"id":49891,"name":"Interactive","domain":"interactive.com.au","url":"https://alion.io/company/interactive","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":87000,"max_usd":223000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":989},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ISO 27001","optional":false},{"name":"Jira","optional":false},{"name":"NIST CSF","optional":false},{"name":"ServiceNow","optional":false},{"name":"SIEM","optional":false}],"status":"closed","first_seen_at":"2026-09-22T14:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-19T23:55:45Z","board_verified":false,"closed_at":"2026-10-19T23:55:45Z","days_open":27,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":27},"description":"Lead service delivery for a portfolio of managed cyber security customers.\nBuild trusted relationships with internal and external stakeholders.\nDrive service performance, continuous improvement and stronger security outcomes.\nMelbourne, Sydney or Perth location.\nInteractive Slipstream Cyber combines deep cyber security expertise with the scale and backing of Interactive, one of Australia's leading technology services providers.\nAs we continue to invest in our Managed Security Services capability, we're looking for an experienced Service Delivery Manager to become the primary operational contact for our managed security customers. You’ll take ownership of service performance, customer governance and continuous improvement, while helping customers manage risks and strengthen their overall security posture.\nThis is an influential customer-facing role where you’ll bring together technical teams, commercial stakeholders and cyber specialists to deliver reliable services and meaningful customer outcomes. \nSome of the key things you’ll do:\nOwn the delivery and performance of managed security services across your customer portfolio.\nEnsure service levels and contractual commitments are met, coordinating corrective actions where required.\nLead customer governance, service reviews, reporting, escalations and action tracking.\nDevelop and drive service improvement plans with clear outcomes, owners and delivery milestones.\nIdentify and manage technical, operational and business risks through to closure.\nWork across internal teams to resolve service issues and deliver a seamless customer experience.\nHelp identify security gaps, improvement opportunities and potential account growth initiatives.\nWhat we’re looking for:\nDemonstrated Service Delivery Management experience within cyber security, managed services or a similar environment.\nStrong knowledge of service management practices across incident, problem, request and change management.\nExperience managing customer escalations, service performance, contract renewals and at-risk accounts.\nConfidence engaging with senior stakeholders and translating technical information for executive audiences.\nExperience with ServiceNow, Jira, Microsoft 365 and Dynamics 365, is preferred.\nAbility to translate data from SIEM, EDR, and vulnerability management platforms for both customer and executive audiences.\nKnowledge of cyber security frameworks such as ISO 27001, NIST CSF or Essential Eight, supported by excellent communication and reporting skills.\nMust be an Australian Citizen and eligible to obtain NV1 Security Clearance.\nWhy choose us?\nHighly skilled, collaborative team that values expertise and knowledge-sharing.\nStrong learning culture with personalised development plans.\nCommitment to sustainability and community investment.\nAccess to a wide range of staff benefits and partner discounts.\nSounds good, we'd love to hear from you!","description_format":"text","description_chars":2911,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","Data Centers & Colocation","Cloud Platforms (IaaS & PaaS)","Information 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