{"id":1815113,"url":"https://alion.io/job/interclypse-technical-support-engineer-junior-to-senior","title":"Technical Support Engineer (Junior to Senior)","company":{"id":2257988,"name":"Interclypse","domain":"interclypse.com","url":"https://alion.io/company/interclypse-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":95000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":298},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":true},{"name":"Power Apps","optional":true},{"name":"Power Automate","optional":true},{"name":"Power BI","optional":true},{"name":"Rest API","optional":true},{"name":"ServiceNow","optional":true},{"name":"SharePoint","optional":true},{"name":"SOAP","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-03T12:49:53Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-08T23:14:33Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Description\nWelcome to Interclypse, where innovation meets passion. Every team member is a vital piece of our success story. We are not just a company; we are a dynamic community driven by the shared vision of redefining excellence. At Interclypse, you will find more than a career - you will discover a vibrant ecosystem where your talents celebrated, your ideas embraced, and your potential achieved. Every Interclypse team member can benefit based on their efforts and collectively benefit through the overall company’s success. Join our mission to have a positive transformational impact on society, community, industry, and individuals by always “Doing What is Right”. Together, let's pioneer a future where greatness is not just achieved, but exceeded.\nTo actualize this vision, Interclypse employs a growth mindset culture that empowers employees to rise in their careers by providing them with tools, mentorship, and a supportive environment to ensure long-term success.\nMake a difference. Join our team by applying today!\nWe are hiring for this role at multiple levels. Whether you're early in your career with strong instincts and a hunger to learn, or a seasoned support engineer who has seen it all, we'd like to hear from you. Title, responsibilities, and compensation will be aligned to your experience.\nAbout the Role\nSofiac customers count on our product every day - and when something doesn't work the way they expect, you're the person they'll trust to figure out why. We're looking for a Technical Support Engineer who is equal parts problem solver and communicator: someone who can sit with a customer, understand their issue in their own words, then roll up their sleeves and dig into XML and JSON data to find the root cause.\nThis is not a scripted, ticket-queue support job. You'll own problems end to end - from the first customer conversation through investigation, resolution, and the follow-up that confirms the fix. You'll also be the voice of the customer back to our product and engineering teams, helping Sofiac get better with every issue you solve.\nWhat you will do\nServe as the primary technical point of contact for Sofiac customers, handling inquiries and issues by phone, email, and screen-share with professionalism and empathy\nTroubleshoot and debug customer-reported problems, including inspecting and analyzing XML and JSON data files, payloads, and logs to isolate root causes\nReproduce issues, document findings clearly, and either resolve them directly or escalate to engineering with a complete, well-organized investigation\nGuide customers through configuration, data formatting, and integration questions\nTranslate technical findings into plain language customers can understand and act on\nIdentify recurring issues and contribute to knowledge base articles, FAQs, and internal runbooks\nPartner with the product team to relay customer feedback, pain points, and enhancement ideas\nWhat we are looking for (All Levels)\nExperience in - or demonstrated aptitude for - a customer-facing technical role (technical support, help desk, implementation, QA, internships, or similar)\nComfort reading, interpreting, and debugging XML and JSON - you can spot a malformed payload, a missing element, or a data mismatch and explain what went wrong (for junior candidates, solid fundamentals and the ability to learn quickly are what matter most)\nStrong analytical and troubleshooting instincts - you enjoy the puzzle, not just the fix\nExcellent written and verbal communication skills; you can stay calm, clear, and constructive with a frustrated customer\nAbility to manage multiple open issues, prioritize effectively, and follow through without being chased\nA genuine customer-service mindset: patience, ownership, and pride in leaving customers better off than you found them\nNice to have\nExperience with APIs (REST/SOAP), data validation tools, or log analysis\nBasic SQL or scripting skills for data investigation\nFamiliarity with ticketing systems (Jira, Zendesk, ServiceNow, or similar)\nExperience supporting a SaaS or data-driven software product\n[If applicable: eligibility for or possession of a security clearance]\nRequirements\nBachelor’s degree in computer science, engineering, or a related field\nWhy You Will Love Interclypse\nYou want to work for an adaptive company that moves at your speed.\nYou want a healthy work-life balance.\nYou want to work with a passionate team on an important mission.\nYou want to work for an organization that values and appreciates you.\nYou want to work for an organization that invests in your growth.\nYou want the option for career mentorship, both in technology and in business.\nYou value a company with a strong culture of growth and support.\nBenefits\nPersonal Time Off (PTO) for vacations, holidays, illnesses\nParental Leave\nBereavement Leave\nJury Duty Leave\nRetirement: Unlimited 401K match up to 8% of your salary up to the federal maximum\nFinancial education and planning support\nHealth Insurance (Medical, Dental, Vision)\nHealth Savings Account (HSA)\nMedical and Dependent Care Flexible Spending Accounts (FSA)\nEmployee Assistance Program\nLife Insurance ?\nAccidental Death and Dismemberment Insurance\nDisability: Short-term and long-term disability coverage\nEducational support\nCompany apparel\nSocial events: Holiday Party, Spring Picnic, Fall Picnic, happy hours and more.\nAccess to group rates for voluntary benefits such as Accident, Hospital Indemnity, Critical Illness, Pet Insurance, and Identity Theft Protection\nEOE AA M/F/Vet/Disability\nInterclypse is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.\nRelated terms and topics: Microsoft SharePoint, Power BI, O236, Power Apps, and Power Automate.\nThe base salary range provided is not adjusted for geographic differences associated with where the work is being performed. Actual salaries will vary depending on factors including but not limited to location, candidate’s experience and education/training, internal peer equity, and market and business consideration.","description_format":"text","description_chars":6223,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Health insurance","Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T23:52:24Z"}],"visa":[],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.882,"p_room":1,"age_days":4,"expected_fill_days":20,"reasons":["conf:1","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/interclypse-technical-support-engineer-junior-to-senior","json_url":"https://alion.io/job/interclypse-technical-support-engineer-junior-to-senior.json","meta":{"generated_at":"2026-10-09T02:33:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":608,"day_limit":5000,"remaining_today":4392,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2257988},"rest":"https://alion.io/mcp/rest/get_company?id=2257988"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finterclypse-technical-support-engineer-junior-to-senior"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finterclypse-technical-support-engineer-junior-to-senior"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finterclypse-technical-support-engineer-junior-to-senior"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/interclypse-technical-support-engineer-junior-to-senior\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finterclypse-technical-support-engineer-junior-to-senior"}]}