{"id":89789,"url":"https://alion.io/job/intercom-senior-product-manager-messenger-2","title":"Senior Product Manager, Messenger","company":{"id":1294,"name":"Intercom","domain":"intercom.com","url":"https://alion.io/company/intercom","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":84,"open_postings":116,"ghost_share":0.19,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":125,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":137000,"max_usd":241000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-07-28T08:34:28Z","employer_posted_date":"2026-08-20","last_verified_at":"2026-10-26T17:14:21Z","board_verified":true,"closed_at":null,"days_open":90,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":89},"description":"Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\nOur AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey - from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\nFounded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\nWe’re looking for a Senior Product Manager to join our team and help shape the future of business messaging and AI-powered customer engagement. This is a career-defining opportunity to lead a world-class team of engineers, designers, and researchers to deliver products that touch millions of people every day.\nWhat will I be doing? \nBe the Product Manager for the Messenger, Fin’s most important channel \nDeeply understand the customer problems you’re tackling through research, data, and direct customer interactions - then frame those problems clearly for your team.\nManage the roadmap; defining what should be built, when and why - and communicate it to generate alignment and excitement. \nCollaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations.\nLeverage AI to increase your own efficiency, accelerate product development, and multiply your team’s impact. \nEvaluate impact through quantitative and qualitative measures, both in beta and after full release.\nOwn and maintain the quality of your product area, ensuring every release delivers world-class software.\nCollaborate with peers across the business to ensure we deliver products with clear GTM strategy and execution, getting hands on wherever necessary to ensure we deliver. \nBe a leader in your team or projects by role-modelling our company values and R&D principles. \nWhat skills do I need?\nThere is no minimum years of experience for this role. We’re interested in your impact, drive, and potential. Instead of years, we’ll be looking for evidence that you’ve applied and grown these skills: \nSharp Customer Focus & Problem Framing - able to independently understand, define and articulate complex customer problems and opportunities using data analysis and qualitative inputs. \nCompelling Roadmaps - define the roadmap of features, products or areas of focus for your given area, communicating what, when and why to generate excitement with customers and the teamExcellent Product Judgment - skilled at balancing customer needs, business impact, and technical constraints to define, advocate for, and deliver the right product.\nBuild World-Class Product - able to deeply collaborate with engineering and designers to quickly ship effective solutions. But, also able to independently accelerate the process leveraging AI.\nAI Tech - Able to understand AI systems and LLMs, assess feasibility and trade-offs, and make informed product decisions in close collaboration with engineering.\nTechnical fluency - Comfortable engaging with engineers and customers on the modern tech stack - from APIs and SaaS infrastructure to low-code tooling and system architecture.\nOutcome Oriented - define, fight for and share progress against the customer and business impact of your product area or project.\nLeadership - Excellent communicator. High ownership. Ability to influence and drive alignment. \nAt Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements.\nLearn more about working at Fin and the benefits we offer at fin.ai/careers.\nPolicies \nFin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\nWe have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. \nFin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.","description_format":"text","description_chars":5677,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Exhibitions","Conversational AI","AI Agents","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-07-28T08:34:28Z"},{"event":"open","at":"2026-09-10T10:40:00Z"},{"event":"open","at":"2026-09-25T15:43:00Z"},{"event":"open","at":"2026-10-12T05:08:48Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.824,"p_room":0.6,"age_days":89,"expected_fill_days":125,"reasons":["conf:2","velocity","win:late","crowd:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/intercom-senior-product-manager-messenger-2","json_url":"https://alion.io/job/intercom-senior-product-manager-messenger-2.json","meta":{"generated_at":"2026-10-26T18:29:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24783,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1294},"rest":"https://alion.io/mcp/rest/get_company?id=1294"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintercom-senior-product-manager-messenger-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintercom-senior-product-manager-messenger-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintercom-senior-product-manager-messenger-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intercom-senior-product-manager-messenger-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintercom-senior-product-manager-messenger-2"}]}