{"id":89777,"url":"https://alion.io/job/intercom-staff-product-engineer-ai-3","title":"Staff Product Engineer, AI","company":{"id":1294,"name":"Intercom","domain":"intercom.com","url":"https://alion.io/company/intercom","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":84,"open_postings":125,"ghost_share":0.184,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":125,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Backend","role_family":"Backend","seniority":"staff","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":210000,"max_usd":362000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":24},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"JavaScript","optional":false},{"name":"Machine Learning","optional":false},{"name":"Python","optional":false},{"name":"Ruby","optional":false}],"status":"live","first_seen_at":"2025-11-13T14:41:59Z","employer_posted_date":"2026-08-20","last_verified_at":"2026-10-16T09:10:24Z","board_verified":true,"closed_at":null,"days_open":336,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":336},"description":"Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\nOur AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey - from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\nFounded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\nWhat's the opportunity? \nWe’re looking for Staff Product Engineers to join the AI Group to build Fin's AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack. \nOur group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\nWe are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\nWe are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\nIf you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we'd love to hear from you! \nWhat will I be doing? \nProduct Engineers in the AI Group\nBuild the systems that power Fin's flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.\nWork alongside our ML Scientists bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.\nPartner with product teams outside of our group, to shape the best AI-powered product experience for our customers..\nContribute to all phases of software development including ideation, prototyping, and implementation and testing.\nPlay an active role in the hiring, mentoring, and career development of other engineers.\nRaise the bar for technical standards, performance, reliability, and operational excellence within the group and across Fin.\nProfile we’re looking for \nThese are meant to be indicative, not hard requirements.\n10+ years of experience shipping high-quality products.\nNo ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.\nYou can demonstrate significant impact in the work that you have done.\nYou take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.\nDeep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here!\nStrong willingness to fight for good outcomes\nBias towards progress over perfection\nBSc in Computer Science, Maths or Statistics or related discipline \nBonus skills & attributes \nPrevious experience in data analytics, or statistical role\n\nAt Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements.\nLearn more about working at Fin and the benefits we offer at fin.ai/careers.\nPolicies \nFin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\nWe have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. \nFin values diversity and is committed to a policy of Equal Employment Opportunity. 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