{"id":3201177,"url":"https://alion.io/job/intercontinental-exchange-analyst-ii-systems-operations-2","title":"Analyst II, Systems Operations","company":{"id":58612,"name":"Intercontinental Exchange","domain":"ice.com","url":"https://alion.io/company/intercontinental-exchange","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":80,"open_postings":37,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":117000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1713},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":true},{"name":"Microsoft Office","optional":true},{"name":"PagerDuty","optional":true},{"name":"PowerShell","optional":true},{"name":"ServiceNow","optional":true},{"name":"TCP/IP","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-23T10:43:00Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-10-25T22:40:49Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Purpose\nThe Operations Support Analyst will provide immediate assistance to back office, support personnel and IT staff to achieve the highest customer satisfaction and minimize the impact of IT related problems. The Operations Support Analyst must be a motivated team player that can see projects to completion, work independently, and be willing to assist other staff in areas not specific to their duties.\nThe Operations Support Analyst role is not a typical NOC/helpdesk role - it is part of a highly specialized support organization that is responsible for the daily operations of multiple industry leading trading exchanges, clearing systems, and data distribution services. This position requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related IT issues. The role requires a blend of general technical and business knowledge, as well as a comprehensive understanding of the overall architecture of the ICE exchanges, divisions, clearing, and infrastructure. This position is not a Systems Administrator or Network Engineering position; however, prior experience in these areas is desirable. Job level will be determined based on years of relevant experience.\nThis is a 24x7 environment and the position may require weekend scheduling and or working on other shifts.\nResponsibilities\nTroubleshoot day-to-day issues and provide direct support to engineering and IT support groups.\nWork with internal partners to communicate important information about system maintenance, changes, events, and to address their concerns regarding any aspect of the services.\nInteract with third-party vendors, coordinate, and collaborate with various internal business units.\nMaintaining operations and administration of proprietary systems is an integral part of the position.\nAssist other ICE staff with problem solving and escalation procedures.\nQuickly assess an issue(s) and provide management with well-conceived short and long-term actions for restoration of service(s).\nOwnership of production incidents including communication, escalation, and follow-up for root-cause analysis.\nUnderstand the various trading and clearing platforms, data distribution services, general network architecture, and apply technical knowledge to improve system performance and reliability.\nPrepare documentation for troubleshooting and escalation procedures.\nFollow organizational practices regarding incident, problem, and change management along with the creation of database records for these disciplines.\nScheduling flexibility required.\nKnowledge and Experience\nSystems/Application support experience OR Associates/Bachelor’s degree.\nExcellent communication skills.\nAbility to be organized and decisive while under pressure, when managing urgent and critical production issues as and when they occur.\nTeam Player - able to interface/liaison effectively with a variety of technical/non-technical contributors throughout the organization.\nLogical approach, critical thinking, and analytical problem-solving skills with the ability to identify the root cause(s) of a problem.\nDemonstrate reliability, flexibility, and attention to detail.\nPreferred Skills\nMeaningful experience with the following industries/technologies is a PLUS:\nFinancial markets, trading and clearing systems.\nExperience with ServiceNow, particularly Incident, Ticket and Change modules.\nTechnology and/or application support.\nProficiency with Microsoft Office Suite.\nAbility to debug/write Bash and PowerShell scripts.\nProficiency in Linux and Windows operating systems.\nNetwork protocols and network traffic analysis.\nUnderstanding and working knowledge of TCP/IP, UDP and Multicast technologies.\nExperience with enterprise monitoring and support solutions; 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