{"id":3201207,"url":"https://alion.io/job/intercontinental-exchange-associate-commercial-operations-o2c-billing","title":"Associate, Commercial Operations (O2C, Billing)","company":{"id":58612,"name":"Intercontinental Exchange","domain":"ice.com","url":"https://alion.io/company/intercontinental-exchange","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":80,"open_postings":37,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-14T06:31:00Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-10-25T22:40:49Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"ICE Data Services is seeking an exceptional and highly motivated Associate, Commercial Operations, to join a fast-paced Global Commercial Operations Team. The Commercial Operations team is an integral part of the client onboarding process in the ICE Data Services operational workflow, which contributes significantly to the overall success of the business.\nIn this role, the Commercial Operations Associate will be responsible for the set-up, management, and support of the billing configurations in Salesforce CRM for all services currently offered by ICE Data Services globally. This position will liaise with Sales, Relationship Management, Finance, Legal, Corporate Systems, and the Client Onboarding team to ensure clients’ billing and commercial setup align with contract and service configuration.\nResponsibilities\nReceive, review, and translate information from client contracts and set up billing according to Salesforce CRM for all services.\nPerform invoicing quality review and check preliminary invoices for accuracy.\nWork with the Sales & Relationship Management teams on questions related to proposals, fee structures, and options within the billing system.\nAssist Sales by submitting client requests, both trials and implementations via Service now tickets and Salesforce CRM.\nMonitor and process daily workflow service now tickets promptly and professionally.\nCollaborate with various business units, colleagues, and clients to resolve billing inquiries and/or discrepancies.\nReview and resolve all client queries and billing exception request.\nResearch and resolve credit requests with appropriate approvals as needed.\nAssist with special projects, that include but are not limited to data cleanup, changes in systems and enhancements.\nCreate and maintain internal procedure documentation.\nKnowledge and Experience\nBachelor’s degree or equivalent work experience\n2+ years of experience in contract review/billing processes, client service.\nPC skills - Good knowledge in Salesforce CRM, Service now and Microsoft Excel. \nKnowledge of Tableau and Outlook a plus\nTremendous interpersonal, written, and verbal communication skills\nExcellent teamwork and collaboration skills\nSolid customer service skills including excellent business judgment skills\nSound ability to multi-task in a fast-paced, time sensitive environment\nAnalytical skills required to review data, apply logic and reason, and draw appropriate conclusions about findings\nAbility to work independently and as a team member","description_format":"text","description_chars":2501,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Stock Exchanges & Market Infrastructure"],"lifecycle":[{"event":"open","at":"2026-10-24T08:18:53Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.424,"p_room":0.55,"age_days":10,"expected_fill_days":9,"reasons":["conf:2","stale_co","win:tail","comp:junior,brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/intercontinental-exchange-associate-commercial-operations-o2c-billing","json_url":"https://alion.io/job/intercontinental-exchange-associate-commercial-operations-o2c-billing.json","meta":{"generated_at":"2026-10-26T02:16:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3009,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58612},"rest":"https://alion.io/mcp/rest/get_company?id=58612"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintercontinental-exchange-associate-commercial-operations-o2c-billing"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintercontinental-exchange-associate-commercial-operations-o2c-billing"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintercontinental-exchange-associate-commercial-operations-o2c-billing"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intercontinental-exchange-associate-commercial-operations-o2c-billing\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintercontinental-exchange-associate-commercial-operations-o2c-billing"}]}