{"id":3201250,"url":"https://alion.io/job/intercontinental-exchange-client-support-specialist-ii-market-data-services","title":"Client Support Specialist II - Market Data Services","company":{"id":58612,"name":"Intercontinental Exchange","domain":"ice.com","url":"https://alion.io/company/intercontinental-exchange","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":76,"open_postings":35,"ghost_share":0,"stale_share":0.971,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":103000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":648},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Unix","optional":true}],"status":"live","first_seen_at":"2026-09-30T20:27:00Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-10-30T14:45:04Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Work Hours: 9:00 am to 6:00 pm Eastern time\nJob Purpose\nICE Data Services is looking for a dynamic Client Support Specialist II to join our team. The position is an integral part of our front-line support team focused on real-time market data products. The ideal candidate will have a mix of strong technical skills and client facing experience.\nResponsibilities\nProvide exceptional overall client experience to clients using time-sensitive, mission critical applications\nResearch, diagnose and respond to client inquiries in an expeditious, thorough and professional manner. This includes both reactive as well as proactive customer support\nThoroughly diagnose technical problems and communicate solutions to customers\nDemonstrate a strong sense of ownership for customer issues, show empathy, and keep the customer informed on the status of all open requests\nGain a deep understanding of ICE Data Services market data products, architecture, and customer base.\nWork closely with product, development, and QA to serve as the voice of the customer internally and drive resolution of issues\nIdentify trends to address with the client or internally to improve client experience and workflow\nStrong aptitude to troubleshoot and solve problems\nStrong customer facing communication skills (written and verbal)\nAbility to multitask and pay attention to details\nKnowledge and Experience\nBachelor’s degree\n3+ years of experience in a client facing role is desirable although a strong candidate with lesser experience will be considered\nClient service excellence, with a focus on being helpful, reliable, responsive, proactive, friendly, and professional\nStrong customer facing communication skills\nStrong aptitude to troubleshoot and solve problems\nUnderstanding of networks and a thorough understanding of core computing concepts (CPU’s, memory, I/O, etc.)\nKnowledge of Unix, Unix power tools, Unix scripting (proficiency of 7+ on a scale of 10) is desirable\nExposure to front office trading/market data environments, ideally in a client/business facing role is desirable\nKnowledge of financial markets and associated terminology is beneficial\nIntercontinental Exchange, Inc. is an Equal Opportunity Employer. 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