{"id":3201282,"url":"https://alion.io/job/intercontinental-exchange-client-support-specialist-ii","title":"Client Support Specialist II","company":{"id":58612,"name":"Intercontinental Exchange","domain":"ice.com","url":"https://alion.io/company/intercontinental-exchange","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":80,"open_postings":37,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":94000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-23T09:59:00Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-10-26T10:51:53Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"Job Purpose\nICE Data Services is looking for a dynamic Client Support Specialist to join our team. The position is an integral part of our support team focused on our Pricing & Analytics product suite. The Support Specialist will work closely with Sales, Product Management and Development groups within ICE Data Services. The ideal candidate will have a mix of strong client facing experience and technical skills.\nResponsibilities\nConsistently address and respond to all client inquiries professionally and with timely follow-up.\nIdentifying data quality issues, recommending procedural and technical changes to improve productivity and data quality for ICE Data Services.\nBuild and maintain relationships with various points of contacts ranging from exchanges to internal product groups for the purpose of communicating and resolving related inquiries.\nDetect and report client and internal trends while following through to ensure trend information is used advantageously.\nAct as a bridge between Business and Development and be able to translate the impact of technical changes to customers’ business needs.\nInterpret product documentation to understand and relay the flow and final delivery of the support information to internal and external clients.\nCapture and maintain detail production statistics and 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markets.\nExcellent listening skills and the ability to, in turn, relay information clearly and concisely to internal or external clients.\nEnjoy and thrive working in a fast paced team oriented environment.\nProficiency with SalesForce, JIRA.\nWork flexible shifts between 7:00 AM and 17:30 PM to ensure proper coverage.","description_format":"text","description_chars":2613,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Stock Exchanges & Market Infrastructure"],"lifecycle":[{"event":"open","at":"2026-10-24T08:18:53Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long 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