{"id":3269473,"url":"https://alion.io/job/intercontinental-exchange-client-support-specialist-pricing-reference-data-2","title":"Client Support Specialist, Pricing & Reference Data","company":{"id":58612,"name":"Intercontinental Exchange","domain":"ice.com","url":"https://alion.io/company/intercontinental-exchange","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":80,"open_postings":37,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":94000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T09:55:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-28T05:36:23Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Purpose\nThe team is in charge of analysis, checks and monitoring for ICE Pricing & Reference Data clients globally. A significant part of the job is working with global clients on a wide range of inquiries including market data, pricing valuation, methodology and product issue troubleshooting.\nThe team works with multiple ICE teams globally such as Fixed Income Data Services (FIDS), account managers, sales, development, and product management.\nThe goal is to provide coherent information and analysis to the client, while working with multiple teams and conducting analysis to improve existing workflow to provide a high level of support for a portfolio of our top global clients.\nTeam members must exhibit a desire and aptitude for learning all areas of our business and understanding how we fit into a global client’s workflow.\nResponsibilities\nSupport international Tier 1 banks, mutual and pension funds, hedge funds and insurance companies\nResearch and respond to client queries, via email and phone, in a professional manner; while taking great care to keep client informed of action being taken\nSupport clients across the different reference data, pricing and analytics, methodology question etc.\nAnalyze valuation disputes and discrepancies, and troubleshoot technical issues \nUse multiple types of tools and systems to conduct analysis\nProblem solving and troubleshooting\nInteract daily with multiple data and evaluation teams, product support, operations, IT, account managers & product managers\nIdentify trends to address with the client or internally to improve client experience and workflow\nCommunicate with colleagues to maximize efficiencies\nTracking client questions and issues\nKnowledge and Experience\nBachelor's degree required\nBasic knowledge of the Financial Services industry\nEffective listening, verbal and written communication skills\nProblem solving skills\nCritical thinking\nCall hosting skills\nAbility to work under pressure\nExperience in a professional work environment\nPositive attitude and deep customer service orientation\nMust be able to work flexible shifts between 8:00 AM and 8:00 PM to ensure proper coverage","description_format":"text","description_chars":2151,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Stock Exchanges & Market Infrastructure"],"lifecycle":[{"event":"open","at":"2026-10-26T10:51:53Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":19,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/intercontinental-exchange-client-support-specialist-pricing-reference-data-2","json_url":"https://alion.io/job/intercontinental-exchange-client-support-specialist-pricing-reference-data-2.json","meta":{"generated_at":"2026-10-28T06:46:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9099,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58612},"rest":"https://alion.io/mcp/rest/get_company?id=58612"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintercontinental-exchange-client-support-specialist-pricing-reference-data-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintercontinental-exchange-client-support-specialist-pricing-reference-data-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintercontinental-exchange-client-support-specialist-pricing-reference-data-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intercontinental-exchange-client-support-specialist-pricing-reference-data-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintercontinental-exchange-client-support-specialist-pricing-reference-data-2"}]}