{"id":3201266,"url":"https://alion.io/job/intercontinental-exchange-client-support-specialist","title":"Client Support Specialist","company":{"id":58612,"name":"Intercontinental Exchange","domain":"ice.com","url":"https://alion.io/company/intercontinental-exchange","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":75,"open_postings":34,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5000,"max_usd":11000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":17},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-28T13:43:00Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-10-29T12:07:08Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"Job Purpose\nICE Data Services, a leading provider of financial market data, is looking for a dynamic Client Support Specialist to join our team. This position is an integral part of our global front line customer support team focused on providing a high level of technical support and customer services to ICE Data Services clients globally. Troubleshooting client inquiries where required and working closely with all internal teams and stakeholders until resolution.\nThe ideal candidate will have a mix of strong technical skills and client facing experience and a background or interest in the financial markets. Key responsibilities include working with global clients and our global client support teams on a wide variety of tasks critical to supporting our customers.\nResponsibilities\nProvide exceptional overall experience for clients using time-sensitive, mission critical data and applications. Including educating clients on information technology issues/services\nProvide operational support to global client support teams by assisting in key workflows and initiatives\nProvide case status updates to management and end users, as well as mitigate future recurrences through post-mortem analysis\nEnsure up to date documentation of policies, procedures, and work processes periodically. Implement standard operating procedures and customer service guidelines \nEscalate issues with internal groups to resolve issue with urgency, when applicable. Establish and maintain effective relationships with counterparts in assigned areas, such as operating systems, applications, mobile devices, new technologies and communications infrastructure \nHandle inbound customer queries in a professional manner with attention to detail, timeliness, and consistency\nThoroughly diagnose technical problems and communicate solutions to customers\nProvide backup assistance to peers when needed. Flexibility to expand and take on additional responsibilities or tasks as business needs dictate\nKnowledge and Experience\nBachelor’s degree or equivalent experience\n1-3 years preferred of service flow experience or CRM ticketing system\n1-3 years client support experience, preferred. Ability to work in a fast-paced environment and meet daily deadlines \nStrong organizational and time management skills. Capable of prioritizing multiple tasks, working effectively with little or no direction \nExcellent verbal, advanced listening, and written English language skills. \nFormal meeting organization and facilitation skills \nClient service excellence, with a focus on being helpful, reliable, responsive, proactive, friendly, and professional. Ability to methodically breakdown a process or issue by asking critical, thoughtful questions to identify best solution to mitigate impact\nStrong analytical and problem-solving skills with attention to detail and follow-up. Advanced analytical skills and ability to perform system analysis \nAbility to effectively communicate, collaborate and build relationship with peers, co-workers and management personal from different countries and diverse background\nWorking knowledge of at least one of Salesforce, ServiceNow, MS Office\nKnowledge of financial markets and market data terminology a plus","description_format":"text","description_chars":3216,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Stock Exchanges & Market Infrastructure"],"lifecycle":[{"event":"open","at":"2026-10-24T08:18:53Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.459,"p_room":0.44,"age_days":30,"expected_fill_days":25,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/intercontinental-exchange-client-support-specialist","json_url":"https://alion.io/job/intercontinental-exchange-client-support-specialist.json","meta":{"generated_at":"2026-10-29T12:54:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19438,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58612},"rest":"https://alion.io/mcp/rest/get_company?id=58612"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintercontinental-exchange-client-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintercontinental-exchange-client-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintercontinental-exchange-client-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intercontinental-exchange-client-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintercontinental-exchange-client-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3201266}},{"tool":"search_jobs","arguments":{"company":"ice.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3201266},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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