{"id":3201208,"url":"https://alion.io/job/intercontinental-exchange-engineer-elevated-client-services","title":"Engineer, Elevated Client Services","company":{"id":58612,"name":"Intercontinental Exchange","domain":"ice.com","url":"https://alion.io/company/intercontinental-exchange","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":76,"open_postings":35,"ghost_share":0,"stale_share":0.971,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jacksonville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":102000,"max_usd":189000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3667},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"AppDynamics","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"JavaScript","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-10-13T20:15:00Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-10-31T07:39:47Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Job Purpose\nThe Elevated Engineer is a client-facing technical advisor who delivers, stabilizes, and optimizes ICE Mortgage Technology solutions for enterprise lending clients. You will pair hands-on Encompass expertise with strategic guidance, resolving complex production issues and helping clients optimize their platform, integrations, and workflows across the loan lifecycle, with a focus on correspondence loan purchase, delivery and investor compliance.\nResponsibilities\nLead resolution of complex production issues, including escalation management, root cause analysis, system testing, strategy facilitation, and knowledge transfer\nServe as the primary escalation point for high-impact correspondent client\nAdvise clients on ICE Mortgage Technology products, APIs, and integrations and guide them through new product adoption and transformation initiatives\nSupport correspondent workflows, including loan purchase and delivery, delegated and non-delegated models, and third-party originator (TPO) interactions\nLead workflow optimization to reduce funding turn times and improve investor delivery accuracy\nConfigure and troubleshoot Encompass forms, fields, business rules, milestones, and eFolder organization\nResolve data mapping issues related to MISMO/XML, ULI, loan terms, fees, and investor delivery requirements\nDiagnose UI, API, data integrity, and performance-related issues across environments\nBuild strong partnerships with client stakeholders and internal ICE teams and mentor junior team members while contributing to service quality and process improvements\nKnowledge and Experience\nBachelor's degree in computer science, information technology, or a related field, or equivalent experience\n7+ years supporting enterprise SaaS or mortgage technology clients, including 3-5+ years with correspondent lending exposure\n5+ years of hands-on Encompass experience as an administrator, consultant, support engineer or advanced user \nAdvanced Encompass configuration skills, including forms, workflows, business rules, and custom input forms\nStrong knowledge of the loan lifecycle from origination through purchase and delivery\nExperience with eFolder, document management, compliance tools (HMDA, TRID), and the Encompass Partner Ecosystem\nProven ability to advise executive stakeholders and translate technical concepts into business language\nStrong prioritization and project management\nExcellent organization, prioritization, and project management skills.t skills, with an ownership mindset in high-pressure, SLA-driven environments\nStrong ownership mindset with the ability to operate in high-pressure, SLA-driven environments\nCollaborative team player with a continuous improvement approach\nPreferred Knowledge and Experience\nCorrespondent Lendingdelegated and non-delegated models, investor guidelines, purchase conditions, suspense clearing, and investor delivery systems\n\nTechnical:APIs and REST services, AWS or Azure, SQL, and NoSQL databases, JavaScript, Microsoft .Net, and monitoring tools such as AppDynamics\n\nAI and AnalyticsApplying analytics or automation to identify trends, reduce defects, improve funding and delivery performance, or detect production risk early\n\nOther RequirementsAbility to travel up to 10%\n\nIntercontinental Exchange, Inc. is an Equal Opportunity Employer. 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