{"id":3201209,"url":"https://alion.io/job/intercontinental-exchange-engineer-network-operations","title":"Engineer, Network Operations","company":{"id":58612,"name":"Intercontinental Exchange","domain":"ice.com","url":"https://alion.io/company/intercontinental-exchange","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":80,"open_postings":37,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Networking","role_family":"Networking","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":72000,"max":84000,"currency":"USD","period":"year","gross":null,"usd_annual":84000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"Incident Management","optional":false},{"name":"MPLS","optional":false},{"name":"OSPF","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-10-13T19:02:00Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-10-26T16:07:10Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Network Operations provides 24x7 support for the organization’s global production network infrastructure by performing proactive routines that ensure service impacts are avoided. Staff members also interact with customers and peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues.\nResponsibilities\nIncident Management\nProactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary.\nProblem Management\nSolutions for Incident Management from Case Study evaluations. This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service.\nOperational Readiness for New Services\nCompleting checklists that support pre-production deployment of network services. This includes assurance that Network Operations has updated management for all related network components, is performing pro-active routines to ensure optimal network health, understands the service and it’s dependencies, and the staff is capable of performing established recovery procedures.\nChange Management Planning and Configuration Implementation\nCoordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Network Operations and support for those implemented by Network Engineering.\nService Requests, Network Maintenance, and Operational Support\nExecuting requests for analysis or support. Representing Network Operations’ strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health.\nProcess Improvement\nSpecific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service.\nKnowledge and Experience\nThe candidate will ideally have a Bachelor’s degree with 3+ years of relevant experience or 6+ years in lieu of educational credentials\nCertification at or above the Juniper JNCIS is preferred, although an equivalent Cisco CCNP certification is acceptable\nExperience with routing protocols and concepts (OSPF, BGP, MPLS, Traffic Engineering, etc)\nSolid knowledge and inner-workings of TCP/IP, Layer 2 and 3 switching\nKnowledge and Experience with multicast troubleshooting in a switch/routed network is preferred\nPosition requires superior customer service skills\nAbility to work in a team oriented environment is essential\nPerform monitoring for new events to open incidents\nPerform all levels of routine network analysis\nCoordinate hot hands and other activities with vendors\nInteract with advanced level engineering support\nDevelop and propose solutions for the knowledge base\nSolid understanding of multicast and troubleshooting techniques\nWorking knowledge of how to use management tools\nWeekend and off hours support is required\nIllinois Base Salary Range\nThe expected base salary for this role, if located in Illinois, is between $72,000 - 84,000 USD. The base salary range does not include Intercontinental Exchange’s incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.\nIntercontinental Exchange, Inc. is an Equal Opportunity Employer. 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