{"id":3201343,"url":"https://alion.io/job/intercontinental-exchange-senior-analyst-systems-operations","title":"Senior Analyst, Systems Operations","company":{"id":58612,"name":"Intercontinental Exchange","domain":"ice.com","url":"https://alion.io/company/intercontinental-exchange","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":80,"open_postings":36,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":77000,"max_usd":147000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2036},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Linux","optional":false},{"name":"ServiceNow","optional":false},{"name":"Splunk","optional":false}],"status":"live","first_seen_at":"2026-08-13T20:46:00Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-10-27T15:13:35Z","board_verified":true,"closed_at":null,"days_open":74,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":74},"description":"Job Purpose\nThe New York Stock Exchange (NYSE), part of Intercontinental Exchange (NYSE:ICE), is the world's largest equities exchange and a defining name in global markets. Our Systems Operations team keeps that market running, engineering and supporting the technology platforms that connect companies around the world to capital and derivative markets. With a leading-edge approach to developing technology platforms, we have built market infrastructure in all major trading centers, offering customers the ability to manage risk and make informed decisions globally. We're looking for motivated, results-oriented people to join our team.\nWe are seeking a Senior Analyst, Operations Support to serve as a subject-matter expert and escalation point within our Systems Operations team, supporting the technology behind the New York Stock Exchange and affiliated markets. The ideal candidate combines deep platform knowledge with strong mentorship and project leadership capabilities, operates with a high degree of independence, and consistently drives quality outcomes in our high-availability, 24x5/24x7 production environment supporting live trading and market data. This individual bridges the gap between frontline support and technical leadership, influencing process improvements and team development across a global team. This environment requires shift rotation and/or weekend work.\n\nResponsibilities\nServe as a senior escalation point for complex, high-impact client and platform issues, providing expert-level troubleshooting across NYSE trading platforms and market data services\nTake ownership of high-severity production incidents end-to-end, driving rapid restoration, clear stakeholder communication, and comprehensive post-incident review\nLead root-cause analysis efforts using ServiceNow incident and problem records, and drive corrective action items through to closure\nEstablish and reinforce best practices for Incident, Problem, and Change Management within ServiceNow\nLead large operational projects independently, providing structured, concise status updates to management and stakeholders\nIdentify systemic gaps in operational procedures and drive improvements that increase platform reliability, using monitoring data from BigPanda and related tooling to inform priorities\nCoordinate with third-party vendors and internal business units on complex, multi-team resolution efforts spanning trading, connectivity, and market data platforms\nActively train and mentor team members, serving as the go-to platform expert for junior and mid-level analysts\nPrepare and maintain high-quality documentation, including escalation procedures and troubleshooting runbooks for core trading and market data platforms\nContribute to team hiring and onboarding as a subject-matter expert and technical interviewer\nKnowledge and Experience\n3-5+ years of experience in production support, IT operations, or systems operations, preferably in financial services or exchange/trading environments\n3-5+ years of experience supporting Linux based applications\nSubject-matter expert on several platforms or technologies used by the team (e.g., trading systems, ServiceNow, BigPanda, or equivalent monitoring/ITSM tooling)\nDemonstrated ability to lead projects independently, with direct accountability to management for outcomes and timelines\nTrack record of owning critical deliverables with minimal oversight in a fast-moving, high-availability environment\nExperience actively training and mentoring team members, with the credibility to be a go-to technical resource\nStrong working knowledge of Incident, Problem, and Change Management practices in a production environment\nPreferred Knowledge and Experience\nBachelor's degree in Information Technology, Computer Science, or equivalent professional experience\nITIL Foundation certification or equivalent\nHands-on experience with BigPanda, Splunk, ServiceNow, or similar monitoring and ITSM platforms\nExposure to automation tooling (e.g., scripting, workflow automation) to reduce manual operational toil\nExperience working in cloud or virtualized infrastructure environments\nKnowledge of or experience with the FIX protocol is a plus\nIntercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.","description_format":"text","description_chars":4371,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Stock Exchanges & Market Infrastructure"],"lifecycle":[{"event":"open","at":"2026-10-24T08:18:53Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 148 · green card filings: 34","filings_12m":148,"filings_prev_12m":268,"green_card_filings_12m":34,"median_offered_wage_usd":116236,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":7}],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.166,"p_room":0.28,"age_days":74,"expected_fill_days":10,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/intercontinental-exchange-senior-analyst-systems-operations","json_url":"https://alion.io/job/intercontinental-exchange-senior-analyst-systems-operations.json","meta":{"generated_at":"2026-10-27T18:33:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8685,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58612},"rest":"https://alion.io/mcp/rest/get_company?id=58612"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintercontinental-exchange-senior-analyst-systems-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintercontinental-exchange-senior-analyst-systems-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintercontinental-exchange-senior-analyst-systems-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intercontinental-exchange-senior-analyst-systems-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintercontinental-exchange-senior-analyst-systems-operations"}]}