{"id":3527538,"url":"https://alion.io/job/intercontinental-exchange-senior-client-support-specialist","title":"Senior Client Support Specialist","company":{"id":58612,"name":"Intercontinental Exchange","domain":"ice.com","url":"https://alion.io/company/intercontinental-exchange","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":78,"open_postings":40,"ghost_share":0,"stale_share":0.875,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":134000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":18},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-30T13:47:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-04T01:44:45Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"ICE Data Services (IDS), a leading provider of financial market data, has an opening for a Senior Client Support Specialist to support ICE Data Derivatives, which provides data and analytics for risk management of derivatives across 5 asset classes (Foreign Exchange, Interest Rates, Equities, Commodities and Credit) and 100s of instrument types. Client Support Specialists are responsible for answering clients’ questions and managing and escalating production issues.\nThe team oversees customer support for ICE Data Derivatives clients. A significant part of the job is working with clients globally on queries regarding the operation of the company’s products and handling questions about option prices and data. The successful candidate will be able to resolve issues creatively by understanding the processes and resources of the company.\nResponsibilities\nOnboard and off-board clients for ICE Data Derivatives products and services\nField client inquiries and requests received via email, Chat, Sales Force, and phone, including, but not limited to, product and application questions, as well as data and price confirmations\nProvide timely and accurate response to all client inquiries\nProvide support for any file delivery failures\nEscalate issues with internal groups to resolve issues with urgency, when applicable\nMaintain strong relationships with clients and internal teams\nEnsure up-to-date documentation of policies, procedures and work processes periodically\nKnowledge and Experience\nBachelor’s or equivalent university degree in Economics, Finance or a related discipline\n3 years of experience in a similar support or client-facing role\nExcellent verbal and written English language skills\nExcellent time-management and organizations skills\nStrong analytical and problem-solving skills with attention to detail and follow-up\nAbility to interact with external clients, as well as internal business units\nWorking knowledge of SalesForce, Service Now, MS Office, FTP (an advantage.) \nThe working hours will be 5 days per week, Monday to Friday","description_format":"text","description_chars":2056,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Stock Exchanges & Market Infrastructure"],"lifecycle":[{"event":"open","at":"2026-10-30T14:45:04Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely 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