{"id":3201323,"url":"https://alion.io/job/intercontinental-exchange-senior-engineer-data-center-operations","title":"Senior Engineer, Data Center Operations","company":{"id":58612,"name":"Intercontinental Exchange","domain":"ice.com","url":"https://alion.io/company/intercontinental-exchange","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":80,"open_postings":36,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":103000,"max":135000,"currency":"USD","period":"year","gross":null,"usd_annual":135000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-02T14:55:00Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-10-27T15:13:35Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"Job Purpose\nThe Senior Data Center Operations Engineer (SDCOE) is primarily responsible in ensuring that all activities carried out in the Data Center & Access Center’s conform to Data Center Procedures and industry best practice. The SDCOE will carry out Data Center works as directed, these works could be project based or tasks received via incident management or workflow management tools. In all cases the SDCOE will ensure that Change Control rules are followed and support documentation is appropriate and correct.\nThe role will also be responsible for advising and instructing Operations Engineers as required and offering guidance on installation practices and fault finding as needed, on site management of colocation clients and third parties, ensuing security process is followed and maintained, ensuring all work activity is captured and updates entered into the Data Center management tool, or into the workflow management/incident management tool, Service Now.\nThe SDCOE will also support and execute Data Center capacity management for cables and hardware on behalf of the Data Center Engineering & Operations team such that each item is recorded in a central database/spreadsheet with details on configuration item type (e.g. hardware manufacturer, model, specification), location, associated project, purchase order and total number of items available. This will be done for ICE and ICE colocation customers.\nResponsibilities\nSupport the Data Center Engineers and act as an escalation point for the Team\nMaintain access control lists and check access reports daily\nMaintain the ‘process and procedure’ documentation relating to all aspects of data Center operations\nEnsure up to date shift logs are kept at all times\nTo provide holiday and sickness cover at short notice and be flexible in their working patterns to maintain SLA’s\nInstallation, relocation and recovery of Network, Server and Storage hardware to manufacturer standards and industry best practice.\nRepair of hardware to major component level (e.g. hard disk, NIC card, memory) across a broad range of vendor equipment.\nExecution of all work to Data Center work process & procedure.\nManage the goods in/out process for individual site storage facility and keep full records as directed for all incoming/outgoing assets and a full availability list of all items in storage.\nManage asset record updates, tracking and placing assets as to their location and status (deployed, ceased etc.).\nCarry out daily checks to ensure security and access policies are being adhered to and Data Center cleanliness is maintained.\nEnsure recorded details of all hardware installations, moves or changes are correct.\nEnsure that all records are updated following any installations, moves or changes\nControl Data Center stocks (copper/fibre patch leads, patch panels, connectors etc.) and report appropriately.\nRegularly audit the Data Centers & Data Center records\nProduce reports on Daily & Monthly activity\nKnowledge and Experience\nExperience supervising a team of Data Center Engineers\n5+ years’ experience working in Data Center environments\nBachelor’s degree or equivalent work experience in Computer Science, Engineering, or related discipline\nPro-active and flexible with ability to work either as part of a team or as an individual\nEffective written and verbal communication at all levels\nExperience of hardware manufacturer installation standards and knowledge of copper and fibre cabling installations and standards, with preference given to the following qualifications;Certified Data Center Technician CDCTP\nHP Accredited Platform Specialist\nSystimax Installation & Maintenance ND3361\nCorning NPI Membership \n\nBasic network knowledge and good experience of a broad range of IT hardware; HP, Dell, Nokia, Ciena, Cisco, Juniper and Arista.\nUnderstanding of IP networks\nExperience of working in an ITIL controlled environment with knowledge of Change Control, Incident Management & Problem Management processes.\nGood experience using Microsoft Office and CRM databases\nAbility to prioritise effectively\nAbility to manage 3rd party contract staff/companies working within the DC\nStrong attention to detail\nDesire to learn and progress within the organization\nExcellent time management skills\nIllinois Base Salary Range\nThe expected base salary for this role, if located in Illinois, is between $103,000 - 135,000 USD. The base salary range does not include Intercontinental Exchange’s incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.\nIntercontinental Exchange, Inc. is an Equal Opportunity Employer. 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