{"id":3201246,"url":"https://alion.io/job/intercontinental-exchange-senior-engineer-it-asset-management","title":"Senior Engineer, IT Asset Management","company":{"id":58612,"name":"Intercontinental Exchange","domain":"ice.com","url":"https://alion.io/company/intercontinental-exchange","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":80,"open_postings":37,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":112000,"max_usd":209000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3667},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"JavaScript","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-10-01T15:57:00Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-10-28T05:36:23Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Job Purpose\nIntercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting-edge technology and business challenges in the financial sector. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.\nWe are seeking a Senior ServiceNow ITOM Engineer to design, implement, and sustain the ServiceNow IT Operations Management platform. This role owns Discovery, Service Mapping, and Event Management, while supporting teams that own CMDB health - serving as a subject matter expert across ITOM modules and integrations with enterprise infrastructure and monitoring toolsets.\nOpen to experienced ServiceNow ITOM engineers who want a deeper infrastructure role, and seasoned systems or infrastructure engineers who have spent meaningful time inside ServiceNow and want to grow into the ITOM and CMDB side of the platform. What matters is that you can navigate the CMDB fluently, you actually understand the CSDM and CMDB data model, and can bring strong instincts about how the underlying infrastructure works.\nResponsibilities\nDesign, operate, and continuously improve ITOM processes and systems aligned to IT strategy and operational goals\nMaintain and optimize ServiceNow Discovery, Service Mapping, CMDB, and CSDM health and accuracy\nHands-on knowledge of pattern customization, horizontal discovery, top-down mapping, MID server architecture, and credential integrations\nDevelop and maintain a deep understanding of the CMDB data model, and the core functionality of the ServiceNow platform specifically related to the CMDB application\nManage MID server topology, credentials, discovery schedules, and service model quality\nTroubleshoot discovery and integration issues across ServiceNow, infrastructure, operating systems, and cloud APIs\nBuild and support integrations with cloud platforms, Service Graph Connectors, and custom REST/SOAP interfaces\nDevelop scripts and tooling to improve data quality, deduplication, orphan detection, link validation, and bulk remediation\nCreate reports and dashboards to monitor ITOM health, coverage, reconciliation, and service map freshness\nProduce and maintain technical documentation such as runbooks, architectural decisions, and integration designs\nStay current on ServiceNow platform releases and recommend enhancements and automation opportunities\nKnowledge and Experience\nBachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience\n5+ years of combined experience in ServiceNow and infrastructure/systems\nWorking knowledge of ServiceNow, including CMDB navigation, reporting, dashboards, and basic platform configuration\nHands-on understanding of servers, networks, cloud resources, and terminal-based administration\nFamiliarity with protocol used for ServiceNow Discovery, such as SSH, WMI, SNMP, WinRM, and cloud APIs\nAbility to troubleshoot discovery issues across both platform and infrastructure layers\nScripting experience in Python, JavaScript, PowerShell, or shell scripting\nExperience with REST and SOAP API integrations and large data extracts\nStrong written and verbal communication skills, including technical documentation and stakeholder communication\nAbility to work independently and collaborate effectively across cross-functional teams\nPreferred Knowledge and Experience\nDeep ServiceNow ITOM expertise across hybrid cloud and on-premise environments\nStrong knowledge of CMDB and CSDM data models, including IRE, identification and reconciliation rules, data source precedence, and CI hierarchy\nServiceNow certifications such as CIS-ITOM, CIS-Discovery, or CIS-Service Mapping preferred\nFamiliarity with SAMPro and ServiceNow Enterprise Architecture/Application Portfolio Management\nExposure to AI-assisted development workflows and agentic tooling for ITOM use cases\nIntercontinental Exchange, Inc. is an Equal Opportunity Employer. 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