{"id":3201354,"url":"https://alion.io/job/intercontinental-exchange-senior-engineer-it-operations","title":"Senior Engineer, IT Operations","company":{"id":58612,"name":"Intercontinental Exchange","domain":"ice.com","url":"https://alion.io/company/intercontinental-exchange","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":80,"open_postings":36,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":97900,"max":128800,"currency":"USD","period":"year","gross":null,"usd_annual":128800},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Tanium","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"Azure","optional":true},{"name":"DNS","optional":true},{"name":"Incident Management","optional":true},{"name":"Microsoft Entra ID","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-08-04T19:33:00Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-10-27T15:13:35Z","board_verified":true,"closed_at":null,"days_open":84,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":84},"description":"Job Purpose\nIntercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment, demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.\nICE Endpoint Solutions is responsible for every endpoint, physical and virtual, globally, which currently accounts for 20,000 devices. Master images, golden templates, operating system updates and upgrades, security patches, software delivery, endpoint configuration, and compliance controls fall within the team’s remit. Endpoint Solutions works closely with multiple IT groups to ensure physical and virtual endpoints remain secure, compliant, stable, and operationally effective.\nEndpoint Solutions - Engineering implements and improves the technologies used to manage, maintain, secure, and ensure compliance across ICE’s global physical and virtual endpoint estate. The EPS-Engineering team stays current with industry trends and recommends new platforms, configuration changes, and operational improvements that support an efficient, secure endpoint environment. This role has a particular focus on Horizon-based virtual desktop infrastructure, including design, administration, optimization, and operational support.\nPrimary Focus: Support and improve ICE’s virtual desktop estate. The successful candidate should bring strong virtualization experience and practical Horizon knowledge across desktop lifecycle management, image maintenance, application delivery, user access, performance troubleshooting, and operational support.\nResponsibilities\nAssist in the planning, design, and implementation of management systems and infrastructure.\nDesign, maintain, and support enterprise virtual desktop infrastructure, with a focus on Horizon-based desktop delivery.\nManage golden images, desktop pools, Instant Clone lifecycle, entitlements, and application delivery workflows.\nTroubleshoot VDI performance, availability, access, profile, connectivity, and user experience issues across the full stack.\nWork with infrastructure, network, security, identity, and application teams to ensure the VDI platform remains secure, resilient, scalable, and operationally efficient.\nParticipate in an on-call rotation for after-hours and weekend support.\nMentor teammates and partner teams by sharing knowledge, guidance, and practical support.\nStay current with supported technologies and identify opportunities to apply new features to business needs.\nTake projects from idea to completion independently, with guidance where required.\nKnowledge and Experience\nVirtualization / Horizon Infrastructure - Strong experience designing, administering, troubleshooting, and optimizing enterprise VDI environments, with hands-on familiarity with VMware Horizon / Omnissa Horizon. Experience should include Connection Servers, Instant Clones, golden image management, desktop pools, entitlements, user experience optimization, profile management, Unified Access Gateway, and vSphere integration.\nvSphere / Virtual Infrastructure - Strong knowledge of VMware vSphere concepts, including clusters, hosts, resource management, templates, snapshots, storage, networking, and virtual machine lifecycle management.\nVDI Monitoring and Performance - Experience monitoring VDI health and performance, including log analysis, session performance, resource contention, login times, protocol behavior, storage latency, capacity trends, and user experience.\nWorkstation OS - 5+ years of experience managing and optimizing Windows 11 in both physical and virtualized environments.\nDesktop Management Systems - 5+ years of experience building and managing desktop infrastructure using tools such as Broadcom Altiris, Microsoft SCCM, Intune, or Tanium.\nThin Client Management - Experience with Wyse and HP thin client management tools is a plus.\nPatch Management - Experience in software and OS patch management.\nScripting - Experience with management and automation scripting in PowerShell and VMware PowerCLI. Comfortable performing tasks from the command line.\nCollaboration and Mentoring - Ability to work effectively with IT teams, communicate strategy clearly, and provide practical guidance where needed.\nMicrosoft Intune - Experience with modern endpoint management strategies, zero-touch provisioning via Autopilot, policy management, mobile device management, Microsoft Graph, and log analytics.\nAD / Entra ID - Strong knowledge of Active Directory, Group Policy, DNS, and Microsoft Entra ID.\nCross-functional Troubleshooting - Ability to diagnose issues across endpoint, virtual desktop, identity, network, storage, security, and application layers.\nDesirable Knowledge and Experience\nCollege degree in Engineering, MIS, CIS, or related discipline.\nExperience with Horizon App Volumes, Dynamic Environment Manager, monitoring platforms, VDI capacity planning, or protocol-level performance troubleshooting.\nExperience with Citrix Virtual Apps and Desktops, StoreFront, NetScaler / ADC, or Citrix app layering technologies.\nExperience with Azure Virtual Desktop or Windows 365.\nExperience with scripting languages such as PowerShell, VBS, or Python for automation tasks.\nExcellent problem-solving and analytical skills.\nFamiliarity with ServiceNow and change / incident management practices.\nExperience in the financial services industry.\nIllinois Base Salary Range\nThe expected base salary for this role, if located in Illinois, is between $97,900 - 128,800 USD. The base salary range does not include Intercontinental Exchange’s incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.\nIntercontinental Exchange, Inc. is an Equal Opportunity Employer. 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