{"id":3201355,"url":"https://alion.io/job/intercontinental-exchange-senior-engineer-platform-site-reliability","title":"Senior Engineer, Platform & Site Reliability","company":{"id":58612,"name":"Intercontinental Exchange","domain":"ice.com","url":"https://alion.io/company/intercontinental-exchange","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":75,"open_postings":34,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jacksonville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":103000,"max_usd":191000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3667},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Amazon EKS","optional":false},{"name":"ArgoCD","optional":false},{"name":"AWS","optional":false},{"name":"Azure DevOps","optional":false},{"name":"cert-manager","optional":false},{"name":"Chaos Engineering","optional":false},{"name":"CI/CD","optional":false},{"name":"Crossplane","optional":false},{"name":"DNS","optional":false},{"name":"Envoy","optional":false},{"name":"External Secrets","optional":false},{"name":"Fluent Bit","optional":false},{"name":"Git","optional":false},{"name":"GitOps","optional":false},{"name":"Grafana","optional":false},{"name":"Istio","optional":false},{"name":"Jaeger","optional":false},{"name":"JavaScript","optional":false},{"name":"Jira","optional":false},{"name":"Kubernetes","optional":false},{"name":"OpenShift","optional":false},{"name":"OpenTelemetry","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Prometheus","optional":false},{"name":"React.js","optional":false},{"name":"Rest API","optional":false},{"name":"Service Mesh","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SonarQube","optional":false},{"name":"SQL","optional":false},{"name":"TypeScript","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-08-04T15:24:00Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-10-30T01:42:37Z","board_verified":true,"closed_at":null,"days_open":86,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":86},"description":"Job Purpose\nAs a key player within Intercontinental Exchange's (ICE) innovative servicing technology division, our team is dedicated to delivering cutting-edge mortgage processing solutions on a resilient, cloud-native platform. This role is pivotal to our platform engineering and site reliability initiatives, owning the Amazon EKS (Kubernetes) foundation on which our product teams build and run. The Senior Engineer, Platform & Site Reliability will apply deep expertise in AWS, GitOps with ArgoCD, Crossplane, the Istio service mesh, and modern observability to keep our systems secure, scalable, and highly available across multiple regions and environments. Java (Spring) and React (TypeScript) development remain part of the role, ensuring you can build platform tooling and contribute to the applications you operate. By joining our team, you will directly shape the reliability, performance, and operability of the platform that powers our business.\nDesigns, builds, and operates the cloud-native platform and reliability tooling for the MSP DX (IMT) with an emphasis on a secure, scalable, and highly available foundation. Our engineers manage Amazon EKS clusters across multiple AWS regions and environments in an Agile SDLC, delivered entirely through GitOps. Responsible for the provisioning and lifecycle of Kubernetes clusters and cloud infrastructure, CI/CD pipelines, service mesh, observability frameworks, and secrets management, while also contributing to the Java microservices and React micro frontends that run on the platform.\nResponsibilities\nProvisions, upgrades, and operates Amazon EKS (Kubernetes) clusters across multiple AWS regions and environments (UAT, stable, production, and chaos), ensuring a secure, scalable, and highly available platform.\n\nManages cloud infrastructure declaratively through Kubernetes using Crossplane, and implements GitOps practices with ArgoCD to deliver all infrastructure as code.\n\nOperates and upgrades the Istio service mesh, including canary rollouts, along with Envoy and ingress, for traffic management, routing, and mutual TLS.\n\nDesigns and operates monitoring, logging, and observability solutions using Prometheus, Grafana, Jaeger, OpenTelemetry (OTEL), Kiali, and Fluent Bit, and defines SLOs, alerting, and dashboards.\n\nImproves system reliability through capacity planning, autoscaling, incident response, on-call practices, and chaos engineering.\n\nAdministers platform services such as cert-manager, external-dns, external-secrets, sealed-secrets, and the AWS Load Balancer Controller, and integrates with AWS services including DMS and MSK.\n\nBuilds and maintains CI/CD pipelines (Azure DevOps) and automated security scanning (for example, SonarQube) to deliver changes safely and repeatably.\n\nProvides full-stack Java (Spring) and React (TypeScript) development for platform tooling and for the microservices and micro frontends that run on the platform.\n\nDesigns and develops APIs and automation that support platform capabilities and self-service for product teams.\n\nParticipates in reliability and architecture design ceremonies and analyzes system needs to determine technical requirements.\n\nWrites technical specifications and operational runbooks based on conceptual design and stated business and reliability requirements.\n\nDevelops and/or reviews automated tests and reliability validation before release, with an emphasis on Unit, Component, and Scenario tests.\n\nTroubleshoots operational failures in both test and production environments and leads root cause analysis.\n\nMentors or guides the work of less experienced site reliability and software engineers.\n\nRemains current on industry standards in cloud, DevOps, SRE, and web development disciplines.\n\nPerforms additional related duties as assigned.\n\nKnowledge and Experience\nBachelor's Degree or the equivalent combination of education, training, or work experience.\n\n5+ years of site reliability, platform, DevOps, or software engineering work experience.\n\nHands-on experience operating Kubernetes and cloud-native technologies in production, preferably Amazon EKS on AWS.\n\nExperience with infrastructure as code and GitOps practices and tools.\n\nExperience developing and maintaining CI/CD pipelines.\n\nWorking proficiency in at least one general-purpose language, such as Java or TypeScript/JavaScript, sufficient to build automation and platform tooling.\n\nPreferred Knowledge and Experience\nExperience with Kubernetes, ArgoCD, Crossplane, Istio, Envoy, Jaeger, Prometheus, Grafana, Kiali, or similar technologies.\n\nExperience running workloads with cloud providers (preferably AWS) and/or OpenShift, and with the Java JVM.\n\nExperience with modern observability frameworks, including SLO/SLI definition and alerting.\n\nExperience operating a service mesh, including upgrades and canary rollouts.\n\nExperience with secrets management and certificate automation, such as external-secrets, sealed-secrets, and cert-manager.\n\nExperience with chaos engineering and resilience testing.\n\nExperience with RESTful service development and working with microservices applications.\n\nExperience with Postgres SQL Databases and PL/SQL.\n\nExperience with modern JavaScript frameworks such as React.\n\nFamiliarity with source code management tools such as Azure DevOps, TFS, Jira, or Git.\n\nProficiency with development techniques such as Test-Driven Development (TDD and BDD), Unit Tests, Component Tests, and/or Scenario Tests.\n\nFamiliarity working in a Software Development Life Cycle (SDLC) leveraging Agile principles.\n\nIntercontinental Exchange, Inc. is an Equal Opportunity Employer. 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