{"id":3201166,"url":"https://alion.io/job/intercontinental-exchange-summer-internship-program-2027-systems-operations-analyst-intern","title":"Summer Internship Program 2027 - Systems Operations Analyst Intern","company":{"id":58612,"name":"Intercontinental Exchange","domain":"ice.com","url":"https://alion.io/company/intercontinental-exchange","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":80,"open_postings":37,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Analytics","role_family":"Analytics","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":145000,"period":"year","method":null,"sample_n":8071},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Python","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-23T20:09:00Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-10-25T19:00:00Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"The ICE Internship Program offers a dynamic opportunity to combine hands-on, impactful work on projects that shape our business, alongside practical career and professional development. You'll build meaningful connections, strengthen your interpersonal skills, and contribute in ways that truly make a difference.\nBeyond your day-to-day responsibilities, you’ll participate in weekly sessions led by industry leaders, connect with fellow interns, and deepen your understanding of the financial services, technology, and mortgage industries.\nThe Systems Operations Analyst Intern will support a global systems operations team with incident monitoring, operational reporting, and documentation, while leading a procedure testing and refreshinitiative.\nResponsibilities\nOwn a scoped procedure testing and refresh effort. You’ll validate existing runbooks against live systems, rewrite them so any shift can execute them without tribal knowledge, and present your results to Systems Operations leadership at the end of the program.\nAssist with monitoring dashboards during business-hours shift coverage and help triage low-severity tickets under supervision.\nPull and organize data from ServiceNow to support operational reporting, including incident trends and deployment and change activity.\nContribute to automation and AI initiatives by testing workflows, documenting processes, and helping build smaller components.\nJoin incident bridge calls and team meetings across shifts and locations to learn how a global systems ops team runs a live exchange environment.\nKnowledge and Experience\nCurrently enrolled in a Computer Science, Information Systems, Engineering, or related degree program, advancing to at least junior year, or a recent graduate\nClear technical writing skills, with the ability to turn multi-step processes into accurate, easy-to-follow documentation\nCoursework or project experience with SQL, Python, or similar for working with data\nSolid Excel skills and comfort learning new tools (ServiceNow, Jira, Confluence, or similar)\nStrong attention to detail, curiosity, and the ability to stay composed in a fast-paced environment\nInternship Program Schedule\nTo accommodate varying academic calendars, the ICE Internship Program offers two schedule options:\nOption 1: May 24 - August 6\nOption 2: June 7 - August 20\nCandidates will be asked to select their preferred session during the application process.\nPlease Note: Interns must be available to work full-time, five days a week, at our Atlanta office for the entire duration of one of the designated program schedules. Partial participation or alternate dates cannot be accommodated.\n Intercontinental Exchange, Inc. is an Equal Opportunity Employer. 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