{"id":3201194,"url":"https://alion.io/job/intercontinental-exchange-technical-account-manager-connectivity","title":"Technical Account Manager, Connectivity","company":{"id":58612,"name":"Intercontinental Exchange","domain":"ice.com","url":"https://alion.io/company/intercontinental-exchange","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":80,"open_postings":37,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":125000,"currency":"USD","period":"year","gross":null,"usd_annual":125000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T17:08:00Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-10-26T02:31:28Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"The Connectivity division of ICE Fixed Income & Data Services (FIDS) provides network connectivity and colocation services to the global financial industry. Through the ICE Global Network, customers can connect to the family of ICE/NYSE exchanges and clearing houses, access the full suite of ICE Data Services content, as well as connect to an extensive range of third-party exchanges and financial content. FIDS Connectivity also provides hosting services to allow customers to colocate trading infrastructure with ICE in a number of global financial data centers.\nAs a Technical Account Manager, you will be assigned to multiple strategic and high value customer accounts and will be expected to develop a deep understanding of the IDS Connectivity services those accounts are contracted for. This knowledge will enable you to forge a strong technical relationship based on trust and competence with key stakeholders and sponsors on the client side, which in turn will allow you and the wider ICE Data Services organization, to provide the best possible service to those accounts, as well as growing our footprint of services and infrastructure over time.\nThe Technical Account Manager is expected to become a subject matter expert in ICE Data Services Connectivity products and will act as a technical liaison to the client, as well as the wider IDS Account Management and Sales organization. The TAM will provide product update briefings, host technology and content training workshops, deliver service review presentations, manage support escalations, as well as coordinating service delivery projects on an ongoing basis. The TAM will also be responsible for ensuring their accounts are configured optimally in terms of performance, resiliency and security, such that they can derive optimal value from their IDS Connectivity services.\nThis role is ideally suited to a self-motivated individual who enjoys being at the forefront of business activities and thrives on both their own successes, as well as those of their team. Candidates must possess strong communication skills and have a solid technical background with a specialization in financial service provider networks, knowledge of the global exchange landscape with familiarity of the standard market data and trading technology stack, as well as previous account management experience. This is a customer-facing role and requires an ability to think on your feet, from both a business and technical perspective.\nResponsibilities\nMaximize current service experienceThe Technical Account Manager ensures the infrastructure in place is optimized and future proofed to deliver the services in the best possible way. Any current or future capacity/performance constraints or technology obstacles are understood and mitigated ahead of time. Resiliency and latency-optimization analysis will be conducted on a regular basis to ensure peak performance.\nThe Technical Account Manager networks within their strategic accounts to partner with key business sponsors and technical leads to drive increased adoption and usage of ICE’s Connectivity services across as wide a user base as possible.\nThe Technical Account Manager has access to key technology, operations and business stakeholders at all assigned accounts and ensures they are aware of and leveraging the latest technologies and features available to derive the most value from the services currently contracted for.\nThe Technical Account Manager is aligned with ICE Network Operations and is fully up-to-date on all ongoing service incidents and acts as a point of escalation to help resolve and if necessary, expedite, any perceived issues impacting service.\nThe Technical Account Manager works closely together with ICE’s Service Delivery, Customer Engineering and Exchange Relations teams to oversee any project-related work (upgrades, migrations, decommissions) and act as the central point of contact through completion.\n\nAlignment of customer’s service aspirations with ICE Data Services product roadmapsThe Technical Account Manager has an expert view on all IDS Connectivity product roadmaps and ensures the relevant stakeholders on the customer side have a good appreciation of upcoming new content additions, technology enhancements and strategic product launches ahead of time. The customer has early access to this information to allow for feedback which in turn would be fed into the priority setting by IDS product management and the business leaders.\nThe Technical Account Manager has a deep understanding of the tactical and strategic business development roadmaps on the customer side to help drive and align our own product roadmaps accordingly ranging from new or changing content requirements, adaption of or migration to new technologies as well as understanding competitor offerings that might be considered superior and undermine our strategic position if not addressed.\n\nConduct service satisfaction surveysThe Technical Account Manager performs a regular service satisfaction review soliciting feedback from senior stakeholders by means of a formal survey template.\nThe survey results allow ICE Data Services to document and score customer satisfaction rates across multiple disciplines, allowing us to trend (and address) the client’s perception of ICE Data Services over time, and understand how we perform relative to other competitor services used.\nThe survey results across all Technical Account Manager accounts are summarized in an executive management report on a yearly basis to help drive internal efforts to enhance service and product areas and help accelerate revenue growth.\n\nThe duties and responsibilities of the Technical Account Manager are not performed in isolation, but in close coordination with - and supported by, other ICE Data Services departments including the Account Management organization, Service Delivery, Customer Engineering, Exchange Relations, Sales and Pre-Sales, Product Management and the ICE Data Services leadership team.\nKnowledge and Experience\n2+ years’ experience working for a service provider in a Technical Account Management, Pre-Sales, Support or Product Management capacity\nKnowledge of US equity/options/futures markets, trading technologies, market data vendors, trading venues, market structure\nProject management experience\nAttention-to-detail in all aspects of work is essential\nConfident and professional communicator; someone who can connect with customers\nLogical and methodical at troubleshooting\nComfortable following established processes and procedures as well as identifying the need for process improvement where needed\nAccountability, always putting the clients’ interests first\nAbility to multi-task and prioritize under pressure, while maintaining high-quality output and meeting deadlines\nStrong presentation skills\nSuits someone who enjoys building strong relationships with customer accounts and who wants to learn about in-depth about trading technology\nBase Salary Range for New York\nThe expected base salary for this role, if located in New York, is between $75,000 - 125,000. The base salary range does not include Intercontinental Exchange’s rewarding and uncapped sales commission incentives. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.\nBase Salary Range for Illinois\nThe expected base salary for this role, if located in Illinois, is between $70,000 - 110,000. The base salary range does not include Intercontinental Exchange’s rewarding and uncapped sales commission incentives. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.\nIntercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.","description_format":"text","description_chars":8388,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Stock Exchanges & Market Infrastructure"],"lifecycle":[{"event":"open","at":"2026-10-24T08:18:53Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 148 · green card filings: 34","filings_12m":148,"filings_prev_12m":268,"green_card_filings_12m":34,"median_offered_wage_usd":116236,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":8}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.58,"p_room":0.9,"age_days":4,"expected_fill_days":9,"reasons":["conf:2","stale_co","win:mid","comp:junior,brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":125000,"is_top_pay":true},"html_url":"https://alion.io/job/intercontinental-exchange-technical-account-manager-connectivity","json_url":"https://alion.io/job/intercontinental-exchange-technical-account-manager-connectivity.json","meta":{"generated_at":"2026-10-26T05:45:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7658,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58612},"rest":"https://alion.io/mcp/rest/get_company?id=58612"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintercontinental-exchange-technical-account-manager-connectivity"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintercontinental-exchange-technical-account-manager-connectivity"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintercontinental-exchange-technical-account-manager-connectivity"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intercontinental-exchange-technical-account-manager-connectivity\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintercontinental-exchange-technical-account-manager-connectivity"}]}