IT Support Technician
WHO WE ARE
The PR industry hasn't really changed in fifty years. Relationships, lunches, luck, and a clip report at the end of the month.
Interdependence is rebuilding it from the ground up. Interviewed, our proprietary platform, analyzes 300,000+ stories every day across a network of 250,000 journalists. We turn earned media into something measurable, repeatable, and worth paying for - and apply the same data and discipline across paid, social, content, and brand. Integrated marketing run by one team, on one system, accountable to one result.
Forbes named us one of America's Best PR Agencies. Our 100+ person team works with brands, CMOs, founders, and entrepreneurs across consumer, healthcare, tech, B2B, travel and entertainment.
We move fast. The best argument wins. We hire for sharp thinking, real craft, and ownership from day one. If you want comfortable, this isn't the place. If you want to win, build with us.
THE ROLE
We are looking for a dedicated, full-time IT Support Technician to own and support the day-to-day IT operations at Interdependence and its affiliated companies. This is a highly visible role where you will serve as the primary IT resource for the organization, providing responsive technical support while helping shape and mature our internal IT function.
Reporting directly to our Chairman and President, this role requires someone who is confident working independently, thrives in an entrepreneurial environment, and enjoys taking ownership without requiring significant oversight. You will be responsible for traditional helpdesk responsibilities while also helping build scalable processes, recommend technologies, improve workflows, and bring structure to an evolving IT environment.
The ideal candidate is equally comfortable resetting passwords and troubleshooting Microsoft 365 issues as they are identifying opportunities to improve systems, implement better processes, and serve as a trusted technical partner to company leadership.
KEY RESPONSIBILITIES
- Serve as the primary IT resource for approximately 100-130 employees across Interdependence and its affiliated companies
- Own day-to-day helpdesk operations, providing timely and responsive support for approximately 50-100 monthly support requests
- Administer and maintain Microsoft 365 environments, including Exchange, Teams, SharePoint, and Intune
- Manage employee onboarding and offboarding, including account creation, license assignment, access provisioning, permissions management, device setup, and equipment recovery
- Troubleshoot a wide variety of Level 1 and Level 2 technical issues, including Microsoft 365, hardware, software, authentication, connectivity, printers, email, and general break/fix support
- Manage Microsoft 365 licensing and user administration while ensuring appropriate access controls and permissions
- Provide remote technical support to employees across the organization using remote support tools and best practices
- Build and maintain IT documentation, knowledge base articles, standard operating procedures, and internal processes
- Partner directly with executive leadership to recommend technologies, tools, and process improvements that increase efficiency and improve the employee experience
- Identify opportunities to automate manual processes, streamline workflows, and help build a more scalable IT infrastructure as the company continues to grow
- Coordinate with outside vendors and service providers when additional technical expertise or support is required
- Deliver exceptional customer service while balancing multiple priorities in a fast-paced, highly collaborative environment
- Troubleshoot wired and wireless network connectivity issues, including VPN, DNS, DHCP, TCP/IP, and WiFi
- Configure, deploy, and support network devices such as routers, switches, access points, and firewalls
- Install, configure, and troubleshoot VoIP phone systems, including softphones, desk phones, and call routing
- Provision and manage user extensions, voicemail, call forwarding, auto attendants, and hunt groups
- Diagnose and resolve internet, network latency, and bandwidth related issues
- Perform basic network administration, including IP addressing, VLAN configuration, and port troubleshooting
- Install, configure, repair, and upgrade desktops, laptops, printers, and other endpoint devices
- Escalate complex infrastructure, networking, and security issues while documenting troubleshooting steps and resolutions
- Maintain documentation for network topology, VoIP systems, hardware inventory, and IT procedures
- Participate in disaster recovery planning, backup verification, and business continuity testing
QUALIFICATIONS
- 5-8+ years of experience in IT support, helpdesk operations, desktop support, or a similar technical support role
- Strong hands-on experience administering Microsoft 365, including Exchange, Teams, SharePoint, and Intune
- Experience working in a smaller to mid sized company while wearing multiple hats
- Experience managing user accounts, permissions, maintaining licensing, along with onboarding/offboarding
- Strong troubleshooting skills across common hardware, software, authentication, networking, and Microsoft 365-related issues
- Proven experience supporting a fully remote or distributed workforce
- Comfortable serving as the primary IT resource for a small organization and making independent decisions with minimal supervision
- Experience building documentation, improving processes, and recommending tools or technologies that increase operational efficiency
- Strong organizational skills with the ability to prioritize multiple support requests while maintaining excellent response times
- Excellent communication skills with the ability to explain technical concepts clearly to non-technical users, including executive leadership
- Comfortable working directly with senior leadership and operating in a fast-paced, entrepreneurial environment where priorities may shift quickly
- Self-motivated, proactive, and confident working independently without a large internal IT team for day-to-day support