{"id":3886925,"url":"https://alion.io/job/interdot-associate-customer-engineer","title":"Associate Customer Engineer","company":{"id":4521405,"name":"Interdot","domain":"interdot.co.za","url":"https://alion.io/company/interdot-co-za","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pretoria, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-11-06T19:59:04Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-06T19:59:04Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Purpose of the Job: Reporting to the Lead: Business Support, the successful incumbent is responsible for providing IT end-user support to internal and external users of company's ICT services.\nKey Performance Areas\nEnsure IT Services are Accessible to Internal and External Company's customers\nAttend IT incidents and requests.\nSetting up of users machines.\nConfigure new equipment.\nAdopt proactive approach to prevent problems from arising.\nEnsure compliance to OHS when setting up.\nEscalate problems to Senior Officer: Technology Support where necessary.\nProvide Desktop Support\nProvide software and hardware configuration according to business requirements.\nConduct troubleshooting, maintenance, upgrades and other activities required for efficient working of computer systems.\nUndertake maintenance and repairs on damaged and repairable hardware.\nManagement of Multifunctional Devices and Scanners\nEstablish connection and access to MFD and Scanners for all users.\nIdentify problems; log calls with Service Desk and escalate matters to senior Officer: Technology Support.\nManage replacement of consumables in the region.\nProvide Network and Telephone Support\nReplace faulty devices.\nProvide 1st line support telephone infrastructure.\nProvide 1st line of network support.\nParticipate in power failover testing.\nAsset Management\nUndertake audits of hardware and software assets.\nConduct Bi-annual asset verification.\nAdherence to asset management policy\nAV Support\nAttend to AV requests.\nAttend to 1st line AV problems and escalate matters to Senior Officer: Technology Support.\nReporting\nProvide input to IT Operations reports.\nQualifications and Experience\nNational Diploma in Information Technology related qualification.\nMicrosoft 365 Certified (Any) will be advantageous.\nAWS Cloud Practitioner Foundational will be advantageous.\nRelevant 2 years experience in system support\nTechnical and behavioral competencies required\nPlanning, organising and coordinating.\nPersonal mastery.\nJudgment and decision making.\nEthics and values.\nClient service orientation.\nCitrix knowledge advantageous.\nWillingness to travel and extra hours.","description_format":"text","description_chars":2133,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-06T19:59:04Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:4","agency","win:early","comp:junior,brand"],"computed_at":"2026-11-07T00:45:27Z"},"pay":null,"html_url":"https://alion.io/job/interdot-associate-customer-engineer","json_url":"https://alion.io/job/interdot-associate-customer-engineer.json","meta":{"generated_at":"2026-11-07T00:45:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1865,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4521405},"rest":"https://alion.io/mcp/rest/get_company?id=4521405"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finterdot-associate-customer-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finterdot-associate-customer-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finterdot-associate-customer-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/interdot-associate-customer-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finterdot-associate-customer-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3886925}},{"tool":"search_jobs","arguments":{"company":"interdot.co.za","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3886925},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}