{"id":3887167,"url":"https://alion.io/job/interdot-tourism-team-leader-namibia","title":"Tourism Team Leader (Namibia)","company":{"id":4521405,"name":"Interdot","domain":"interdot.co.za","url":"https://alion.io/company/interdot-co-za","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Windhoek, Namibia"],"countries":["NA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T19:59:04Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-09T02:45:48Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Tourism Team Leader Windhoek, Namibia\nIntroduction:\nOur client in the travel industry is looking for an experience Team Leader to join the team in Windhoek, Namibia. The purpose of the role is to successfully support the management of a team of Destination Specialists. Lead the team to operationalise agent requests seamlessly and continuously improve service standards. Successfully quote and operationalize profitable tour products for existing as well as new clients.\n\nResponsibilities / Duties:\nSales:\nEffectively cost products.\nUnderstand the market and margin control.\nBuild up and maintain agent / supplier relationships.\nSource new products if and when required.\nDevelop in cooperation with General Manager business and product strategy to secure additional business from agents.\nWork closely with the team to achieve goals.\nOperations:\nQuote and design successful, creative itineraries and proposals.\nCapture and confirm bookings in Tourplan.\nNegotiate with suppliers for better rates, cancellation policies, FOCs, value adds etc.\nFind new suppliers that offer a good/better service and better rates.\nContinuously and proactively monitor client feedback and improve operational processes.\nFollow up on own quotes as well as assist in monitoring the teams quote overview.\nSuccessfully run groups / series bookings.\nHandling the 24hour emergency phone.\nPrepare guide documentation and brief guide before travel date.\nWork closely with tour guides whilst on tour.\nUtilise expertise to improve in conjunction with GM the teams operational excellence.\nPass on Tourplan knowledge to the team via training/coaching sessions.\nProduct:\nEnsure the team is up to date with regards to new product, product development, news and changes relevant to the groups team.\nSupport groups and procurement in a seamless process from negotiating to loading rates in Tourplan.\nFinancial:\nReconcile supplier invoices for processing.\nAssist debtors clerk with invoicing / collection queries.\nReconcile tour guide expense sheets on completion of tours / check guide salary invoices.\nAdditional responsibilities:\nParticipate in supplier training and workshops.\nReduce the transaction turnaround time.\nDemonstrate good communication skills and customer care.\nStay current on events and changes of suppliers / product.\nTravel on educationals and familiarizations trips, including hosting agents at times.\nMinimum requirements:\nMin of 5 years Leadership experience in Destination Management Company.\nTour plan experience.\nLeadership experience\nMatric\nRelevant tertiary qualifications (advantageous)\nWorking Schedule:\nEnjoy a hybrid work setting, with the option to spend 2-3 days working from the office each week.\nYou have the flexibility to start your workday as early as 10 am, while ensuring a full 8-hour workday.","description_format":"text","description_chars":2797,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Namibia","iso":"NA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Tour 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