{"id":1528932,"url":"https://alion.io/job/interface-customer-success-specialist","title":"Customer Success Specialist","company":{"id":1793997,"name":"Interface","domain":"interface.com","url":"https://alion.io/company/interface-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-07T05:47:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Salem, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-09-30T15:16:43Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-08T01:21:57Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Interface is a global flooring and sustainability leader dedicated to rethinking how spaces work for people and the planet. Our portfolio includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs. Across every brand, we innovate in a way that combines design, performance, and sustainability-without compromise.\nTrusted by architects, designers, and building professionals worldwide, we help bring bold visions to life with solutions that deliver real, measurable impact. Building on more than 30 years of sustainability progress and industry-first innovation, we remain ‘all in’ on our goal of becoming carbon negative by 2040, without the use of offsets.\nLocation: Salem, NH | Hybrid Work Model\nAre you a relationship-builder who enjoys being the person who keeps things moving? As a Customer Support Specialist, you’ll play an important role in supporting our customers and partnering closely with Account Executives to grow and sustain the business.\nYou’ll be part of a collaborative team where your organization, communication, and problem-solving skills make a real impact. From helping ensure products and services are delivered accurately and on time to working through challenges alongside your teammates, you’ll help create a great experience for both our customers and our internal teams.\nResponsibilities include, but are not limited to, the following:\nManage projects of high complexity within our CRM system by overseeing all sales phases from when the project is a new lead, to developing, subsequently to bringing PO’s in. The CSS touches every aspect of the project from beginning to end.\nCall on Flooring Contractors, General Contractors, Architects, Designers, and all End Users (hospitals/higher ED, K-12 ext.). Act as an outfacing team, who talks to all customers.\nComplete weekly tasks generated through CRM through customer accounts and opportunities.\nRecommend products for various technical spaces within facilities. Sometimes review take-offs and drawings with an understanding of blueprints.\nManage inventory levels with customers to make sure our nora product meets their demanding installation schedules.\nWork with customers to change colors when inventory is not available, by checking alternate colors & sending all parties involved new samples to get a new color selected.\nWork alongside technical team to ensure mock-ups and sales trials are created and shipped out in a timely manner.\nConduct weekly calls with the AE in which the 30-60-90 report is reviewed and sales phases are assessed for accuracy. Next action steps or activities are then generated.\nFollow up with awarded contractors to obtain POs in order to meet monthly sales numbers.\nPut together freight quote request sheets and work directly with the warehouse to get freight costs for expedited orders and customer carrier choice. \nWorking with purchasing to manage the customs process.\nRequired Skills:\nAbility to prioritize multiple, simultaneous assignments in a fast paced environment\nStrong interpersonal communication skills\nStrong team mentality\nTechnical aptitude and ability to learn and retain product specs, installation processes and uses\nExperience using Microsoft Office Suite\nPreferred Skills:\nUnderstanding of the construction process and timeline\nUnderstanding of international shipping and customs process\nExperience using an ERP system\nExperience using a CRM system\nAbility to manage work across 3 operating platforms. Salesforce, JD Edwards\nWhile performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard,\nSpecific vision abilities required by this job include close vision requirements due to computer work.\nLearn more about Interface (NASDAQ: TILE) and our brands at interface.com and FLOR.com. Join us on Facebook, Instagram, LinkedIn, and Pinterest.\nWe are a VEVRAA Federal Contractor. We desire priority referrals of Protected Veterans for job openings at all locations within the State of New Hampshire. 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