{"id":1276701,"url":"https://alion.io/job/interface-quality-engineer","title":"Quality Engineer","company":{"id":176462,"name":"Interface","domain":"interfaceforce.com","url":"https://alion.io/company/interface-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Scottsdale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":138000,"period":"year","method":"role_country_seniority_unknown","sample_n":6763},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T21:49:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-26T07:35:50Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Interface, Inc. is seeking a Customer Quality Engineer to serve as a key technical liaison between our customers and internal Manufacturing, Engineering, Calibration, Sales, and Quality teams. This position is responsible for leading customer quality investigations from initial complaint through final resolution, including product evaluation, root cause analysis, corrective action, and effectiveness verification. The Engineer will use technical data and structured problem-solving methods to identify causes of product or process issues, communicate clear and accurate findings to customers, and drive improvements in product reliability, manufacturing processes, and Interface's QMS.\nThe ideal candidate is a hands-on problem solver with strong technical communication skills and experience investigating quality issues in a precision manufacturing, measurement, calibration, or instrumentation environment.\nKey Responsibilities\nLead customer complaint investigations from initial review through documented closure, ensuring timely and thorough resolution.\nGather and evaluate information regarding reported symptoms, product configuration, operating conditions, application requirements, and supporting evidence.\nCoordinate containment activities for affected finished goods, work-in-process, inventory, and, when applicable, products already shipped to customers.\nPlan and coordinate returned-product evaluations, functional testing, calibration reviews, manufacturing record reviews, and technical data analysis.\nPerform structured root cause analysis using tools such as 8D, 5 Whys, cause-and-effect analysis, and fault tree analysis.\nDetermine both the cause of the issue and why existing processes or controls did not prevent or detect the condition.\nPartner with Manufacturing, Engineering, Calibration, and other process owners to develop and implement appropriate corrective and preventive actions.\nTrack corrective actions through completion, identify and escalate barriers, and verify effectiveness through testing, audits, data analysis, or recurrence monitoring.\nPrepare professional customer-facing investigation reports, 8D reports, and corrective action responses that clearly distinguish confirmed findings, potential causes, supporting evidence, and investigation limitations.\nMaintain complete and accurate documentation of investigations, customer communications, corrective actions, supporting evidence, and closure activities within the QMS.\nMonitor and analyze customer complaint trends and quality metrics, including complaint volume, response time, aging, overdue actions, and recurring issues.\nUse complaint and quality data to identify opportunities for improvements to manufacturing processes, inspection methods, control plans, procedures, training, and risk assessments.\nSupport internal audits, systemic corrective actions, and continuous improvement initiatives.\nProvide guidance to cross-functional teams on evidence collection, root cause analysis, structured problem solving, and corrective action methodology.\nRequired Education/Experience:\nBachelor's degree in Engineering, Quality, Manufacturing, or a related technical discipline; equivalent combinations of education and relevant experience may be considered.\nAbility to read and interpret engineering drawings, technical specifications, calibration results, inspection records, and test data.\nExperience investigating customer complaints, product failures, manufacturing nonconformities, or similar technical quality issues.\nWorking knowledge of Quality Management System principles, including complaint handling, nonconforming product control, document control, and corrective action.\nPreferred Qualifications & Knowledge\nStrain-gage technology and precision instrumentation\nCalibration and measurement systems\nISO/IEC 17025, measurement traceability, and calibration laboratory practices\nGeometric Dimensioning and Tolerancing (GD&T)\nElectrical schematics and basic electrical troubleshooting\nLean Manufacturing and/or Six Sigma methodologies\nPhysical Requirements: This position requires the ability to perform hands-on product evaluations and testing at workbenches and within manufacturing and calibration areas. The employee must be able to safely handle and maneuver calibration weights, standards, products, and related equipment weighing up to 50 pounds. The role also requires the ability to read and interpret engineering drawings, instrument graduations, measurement equipment, computer screens, and electronic displays.\nAAP/EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employment is contingent upon passing a background check and a drug screen.\n** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice **\nAbout Interface, Inc.\nWe lead the world in force measurement solutions; designing, manufacturing, and we guarantee the highest quality performance load cells, torque transducers, multi-axis sensors, and related instrumentation available. Our plant includes corporate offices, state of the art manufacturing facility, accredited calibration laboratory and multi-faceted machine shop.\nOur engineering team provides force measurement solutions to the aerospace, automotive, energy, factory automation, medical which includes the test and measurement industries as well. Interface products can measure from grams to millions of pounds in hundreds of models and physical sizes. By maintaining the entire process, from design, machining, strain gage manufacturing and assembly, and in our own facilities, we can ensure the highest degree of performance possible.","description_format":"text","description_chars":6301,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sensors & Transducers","Test & Measurement Instruments"],"lifecycle":[{"event":"open","at":"2026-09-26T01:57:03Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":35,"reasons":["conf:46","win:early"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/interface-quality-engineer","json_url":"https://alion.io/job/interface-quality-engineer.json","meta":{"generated_at":"2026-09-29T02:14:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1860,"day_limit":5000,"remaining_today":3140,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}