{"id":3874780,"url":"https://alion.io/job/interface-systems-security-alarm-dispatcher-530pm-930pm","title":"Security Alarm Dispatcher- 5:30pm-9:30pm","company":{"id":2068472,"name":"Interface Systems","domain":"interfacesystems.com","url":"https://alion.io/company/interfacesystems-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint Louis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-06T15:52:40Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-15T01:19:24Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Overview\nAs a Level 1 iSOC Coordinator, you will play a critical role in maintaining the safety and security of Interface customers. Leveraging an advanced two-way audio and video surveillance systems installed at the customer location, the Coordinator will perform regular scheduled virtual security checks/ tours. Coordinators help protect customers during key moments, such as business openings and closings. In addition to monitoring, Coordinators are a primary point of contact for handling inbound inquiries from customers, employees, and vendors, addressing security concerns and resolving system-related questions.\nThis position offers the opportunity to develop skills in security operations, customer communication, and emergency response, serving as a foundation for growth through the iSOC Coordinator levels. You will contribute meaningfully to protecting people and property, all while advancing your expertise in a fast-paced, technology-driven environment.\nWhat's in it for you?\n Shift Hours: Position requires availability between 5:30pm-9:30pm, based on labor demands. (Your work hours will be scheduled between this time range.)\nUncapped employee referral bonuses\nCustomer focused, energetic and engaging work culture working as one team\nTraining is provided! \nStarting Pay Rate: $20.00 Per Hour (not including shift differential)\nLocation: On-site in office\nShift Differential:\nInterface’s Interactive Security Operations Center is a 24/7 environment supporting our customers throughout the U.S. Interface recognizes the commitment of our employees working various days and hours to support our 24/7 operations, and is pleased to offer a shift differential for hours worked outside of standard business hours:\n Standard Pay Rate: Applies to hours worked during the core daytime period (6:01am - 4:59pm) on regularly scheduled business days.\nEvening Differential: +$0.50 per hour for hours worked between 5:00pm and 9:00pm.\nOvernight Differential: +$1.00 per hour for hours worked between 9:01pm and 6:00am.\n Weekend Differential: +$1.00 per hour for any hours worked on Saturdays or Sundays (12:00am - 11:59pm).\nMonthly Performance Bonus: \nInterface’s Interactive Security Operations Center Coordinators are eligible for our Performance Monthly Bonus Award Program after 90 days of successful active employment. Interface awards its highest performing employees based on specific metrics and eligibility criteria, where employees can earn up to $100.00 bonus awards each month. \nNew iSOC Hire Bonus\nAll newly hired St. Louis iSOC employees will be eligible for a $500 hiring bonus.\nThe bonus will be paid in two installments:\n$250 after successfully completing 90 days of employment.\n$250 after successfully completing 6 months of employment.\nTo receive each payment, employees must be actively employed on the applicable payout date.\nStart dates Available: \nStart your training program with our Day 1 Orientation Class which occurs bi-weekly.\n*Please note favorable results on a pre-employment drug screening and background check are required.\nResponsibilities\nThe iSOC Coordinator position is designed to ensure comprehensive security and life safety monitoring through three defined levels of responsibility: Level 1 - Security, Level 2 - Life Safety & Level 3 - Interactive. Each level builds upon the previous, offering increasing complexity and authority in managing customer safety, alarm verification, and live interaction with monitored sites. All full-time coordinators will begin their security training with TMA (The Monitoring Association) Operator course - An introduction to the security industry.\nPerform remote security checks/ virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities, criminal and/ or unusual activities.\nConduct virtual security escorts to safeguard customers during business opening, closing and/ or upon customer a request.\nCommunicate with customer locations using state-of-the-art two-way audio/ video surveillance technology. \nTake appropriate action based on the severity or instruction provided, including customer contact and/ or dispatching emergency services such as police, fire, or medial services.\nAnswer inbound phone calls to assist with resolving, escalating, or supporting security and system-related inquiries from customers, employees, and vendors.\nMaintaining accurate records and documentation with the system of record (automation system)\n*Interface offered learning courses may be necessary when pursuing further certification(s) All iSOC employees must comply with policies as stated in the Interface Employee Handbook and Employee Safety Manual.\nQualifications\nHigh school diploma or GED equivalent.\nTwo years of experience in customer service, call center, dispatch, or security roles is preferred.\nExcellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.\nStrong active listening skills to understand customer needs and provide timely, accurate responses to requests.\nWorking knowledge of Microsoft Office applications.\nAbility to maintain a calm and positive demeanor in high pressure situations, demonstrating professionalism while working through urgent or critical situations.\nWork Environment\niSOC Coordinators work in a state-of-the-art security monitoring operations center, equipped with the latest technology in video surveillance, two-way audio communication systems, and intuitive alarm monitoring software. Operators are trained to handle multiple security events simultaneously, making use of advanced monitoring tools, such as customized automation solutions, proprietary software integrations, and workstations designed for video monitoring efficiencies.\n Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.\nIf you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at . Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process.","description_format":"text","description_chars":6839,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Video Surveillance","Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-11-06T15:52:40Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.848,"p_room":0.9,"age_days":8,"expected_fill_days":17,"reasons":["conf:6","win:mid","comp:junior"],"computed_at":"2026-11-15T07:52:55Z"},"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/interface-systems-security-alarm-dispatcher-530pm-930pm","json_url":"https://alion.io/job/interface-systems-security-alarm-dispatcher-530pm-930pm.json","meta":{"generated_at":"2026-11-15T13:00:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3364,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2068472},"rest":"https://alion.io/mcp/rest/get_company?id=2068472"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finterface-systems-security-alarm-dispatcher-530pm-930pm"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finterface-systems-security-alarm-dispatcher-530pm-930pm"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finterface-systems-security-alarm-dispatcher-530pm-930pm"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/interface-systems-security-alarm-dispatcher-530pm-930pm\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finterface-systems-security-alarm-dispatcher-530pm-930pm"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3874780}},{"tool":"search_jobs","arguments":{"company":"interfacesystems.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3874780},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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