{"id":4019305,"url":"https://alion.io/job/intergo-telecom-technical-business-analyst","title":"Technical Business Analyst","company":{"id":3989,"name":"Intergo Telecom","domain":"intergotelecom.com","url":"https://alion.io/company/intergo-telecom-ltd","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["CY"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"BPMN","optional":false},{"name":"Confluence","optional":false},{"name":"Figma","optional":false},{"name":"GDPR","optional":false},{"name":"Jira","optional":false},{"name":"LLM","optional":false},{"name":"Miro","optional":false},{"name":"Postman","optional":false},{"name":"Rest API","optional":false},{"name":"Scrum","optional":false},{"name":"SQL","optional":false},{"name":"Swagger","optional":false},{"name":"UML","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-11-10T14:20:49Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T14:20:49Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At Intergo Telecom, we build the future of connectivity. Our mission is to make communication simple and available to businesses and individuals by building, operating and acquiring businesses in the telecom space that connect the world, making everyone feel like a local. Our CPaaS platform gives businesses the APIs and cloud services they need for voice, SMS, WhatsApp and omnichannel messaging.\nWe’re looking for a Technical Business Analyst to turn our product vision into clear, testable requirements across our portal, back office, billing and APIs, and to own documentation of R&D projects and new features from idea to release. If you enjoy bridging product, business and engineering, we’d love to hear from you.\nWhat you’ll do\nGather requirements from stakeholders and customers via interviews, workshops and ticket analysis\nWrite ready-to-build epics, user stories and acceptance criteria; sketch wireframes to settle flows and edge cases\nModel processes, journeys, systems and data (BPMN, sequence, state, ER) and run gap and impact analysis\nBreak initiatives into prioritised backlog items (RICE, value vs effort) across several products, flagging shared dependencies and conflicts\nBalance requests from multiple Product Managers and keep stakeholders informed on status and trade-offs\nAPIs, data and metrics\nDefine and review REST API contracts (payloads, error codes, webhooks, idempotency) and test them in Postman\nMap data and document integrations with carriers, PortaOne, Meta/WhatsApp and payment providers\nDocument data models, define OKRs/KPIs and reporting needs, and validate releases with analytics\nDiscovery\nBenchmark competitors’ features, pricing and developer experience\nRun discovery and turn findings into problem statements, PRD inputs and backlog candidates\nDelivery and documentation\nJoin Scrum ceremonies; write test scenarios with QA and sign off UAT\nManage change requests and traceability; prepare release notes, runbooks and support handovers\nMaintain specs and decision logs in Confluence; write API references, migration guides and user guides\nDocument R&D experiments so findings carry into production specs\nCapture telecom and regulatory requirements (sender ID, A2P, opt-out, GDPR, data retention, fraud controls\nRequirements\nMust have\n3-5+ years as a BA or Technical BA in software, SaaS or B2B\nStrong requirements skills: user stories, acceptance criteria, gap and impact analysis, stakeholder management\nSolid REST API and JSON knowledge (XML a plus); OpenAPI specs and Postman testing\nData models, ER and process/sequence/state diagrams, wireframes and mockups\nAgile/Scrum and SDLC experience, including test cases and UAT\nOKRs, KPIs and analytics dashboards\nClear specs and customer-facing docs (API docs, migration and user guides)\nJira, Confluence, Miro or Lucid, Postman, Swagger/Redocly\nDaily, careful use of AI assistants for specs and analysis\nExcellent English, written and spoken\nStructured, detail-oriented and autonomous, able to juggle several products and shifting priorities\nConfident facilitating workshops, negotiating scope and bridging business and engineering\nBig pluses\nTelecom or messaging experience (SMS/A2P, WhatsApp Business API, SMPP, SIP, telecom billing, CDRs, PortaOne)\nMarket analysis, benchmarking or product discovery\nMoSCoW, RICE and dependency/risk prioritisation\nSQL, product analytics, webhooks and OAuth/API key auth\nUML, BPMN, Figma, ReadMe and developer-facing writing\nAI prototyping, workflow automation or LLM feature analysis\nPMI-ACP, PSPO or CSPO certification\nBenefits\nCompetitive salary and performance-based bonuses\nPaid annual leave days and paid sick leave days\nFlexible working hours and a supportive work-life balance culture\nPaid access to premium AI tools\nTeam events\nAccess to professional development programs and continuous training\nA growing company with the potential to take on more responsibility and grow personally","description_format":"text","description_chars":3923,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave","Flexible schedule","Professional development"],"hiring_locations":[{"name":"Cyprus","iso":"CY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Telecom 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