{"id":1141995,"url":"https://alion.io/job/interiorlogicgroup-supervisor-contact-center-sales","title":"Supervisor, Contact Center Sales","company":{"id":2667049,"name":"Interiorlogicgroup","domain":"interiorlogicgroup.com","url":"https://alion.io/company/interiorlogicgroup","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Minneapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-24T16:33:37Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At Crew2, we know great things happen when talent and opportunity cross paths. We empower our associates to be successful by promoting diversity and teamwork, providing opportunities for growth, and treating each other with dignity and respect. We are always looking for motivated individuals that are excited about jump-starting their careers in a rapidly growing industry.\nSummary\nThe Contact Center Sales Supervisor is responsible for leading and developing a team of sales representatives within a contact center environment. This role oversees daily operations, monitors performance metrics, and ensures the team consistently meets or exceeds established sales goals. The position plays a key role in driving sales effectiveness, maintaining service quality, and supporting overall business objectives\nEssential Functions\nTeam Leadership\nProvide leadership and guidance to a team of sales representatives.\nFoster a positive and motivating work environment to enhance team morale and productivity.\nSet clear expectations, goals, and performance metrics for the sales team.\nTraining and Development\nDevelop and implement effective training programs for new and existing sales representatives.\nConduct regular coaching sessions to enhance the skills and knowledge of the team.\nStay updated on industry trends and product knowledge to ensure the team is well-informed.\nPerformance Monitoring\nMonitor and analyze individual and team performance metrics.\nImplement strategies to address performance gaps and drive continuous improvement.\nProvide constructive feedback and recognition to team members.\nWork Schedule Management\nCoordinate and manage the work schedule for the sales team.\nOversee the shift assignments and ensure coverage during operational hours.\nCollaborate with other supervisors and departments to optimize overall workforce efficiency.\nCustomer Engagement\nCollaborate with the marketing team to develop strategies for customer engagement and lead generation.\nEnsure a high level of customer satisfaction through effective communication and problem resolution.\nRemote Work Oversight\nManage and support the team during remote work on Sundays and Mondays.\nImplement strategies to maintain team connectivity and productivity in a remote environment.\nReporting\nGenerate and analyze reports to track individual, individual, and service provider performance.\nProvide regular updates to upper management on sales achievements, challenges, and opportunities.\nEducation & Qualifications\nProven experience in sales leadership or supervisory roles.\nStrong communication, coaching, and mentoring skills.\nKnowledge of water heater installation industry or related field is a plus.\nAbility to adapt to a hybrid work environment.\nProficient in Microsoft Office and CRM software.\nExceptional organizational and time-management skills.\nPosition offers $50K plus bonus opportunity and full benefits.\nIf you value opportunities to grow from within, enjoy great benefits, and appreciate a healthy work-life balance, then there is a place for you here.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.","description_format":"text","description_chars":3263,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Design & Creative","Creative Agencies","Residential Real Estate"],"lifecycle":[{"event":"open","at":"2026-09-23T12:37:05Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":22,"reasons":["conf:2","win:early"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/interiorlogicgroup-supervisor-contact-center-sales","json_url":"https://alion.io/job/interiorlogicgroup-supervisor-contact-center-sales.json","meta":{"generated_at":"2026-09-24T21:15:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}