{"id":1659723,"url":"https://alion.io/job/interlaced-client-success-manager-san-diego","title":"Client Success Manager - San Diego","company":{"id":681153,"name":"Interlaced","domain":"interlaced.io","url":"https://alion.io/company/interlaced","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Diego, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":95000,"currency":"USD","period":"year","gross":null,"usd_annual":95000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-20T11:40:34Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Interlaced is a cloud-focused IT services provider, providing outsourced IT services for innovative businesses across the globe. We specialize in designing, implementing, and supporting cutting edge technology infrastructure that helps our clients scale and achieve their missions.\nHow are we different from traditional IT companies?\nWe are cloud focused (but we will train you up if you don’t have all the necessary skills yet).\nWe have professional development pathways throughout the organization with accompanying training programs.\nWe work with cutting edge clients in forward thinking industries like tech startups, biotech and digital agencies.\nWe are poised for significant growth in 2026 and beyond, and need you to help us do it!\nWe are a team of hungry, innovative, technology-lovers who are excited to build something amazing together.\nRequirements\nInterlaced is looking to hire a full-time hybrid Client Success Manager in the San Diego area. This position requires strong attention to detail, excellent communication skills and experience coordinating and prioritizing across multiple concurrent tasks. Past experience in the IT and Tech fields is strongly preferred.\nThe Client Success Manager (CSM) is responsible for establishing, maintaining, and nurturing client relationships with the goals of 1) retaining and renewing client contracts and 2) consulting and advising clients to meet their technology goals. CSMs guide clients through the post-sales, onboarding, and lifecycle processes, forming a direct relationship with clients while serving as trusted advisors to clients' IT solutions. CSMs should act as a single point of contact for a client to handle escalated issue processing, ensuring that the client always feels prioritized and cared for. CSMs provide clients with timely feedback on their IT solutions, suggest value-added improvements when needed, and ensure client satisfaction while helping clients grow and achieve their goals. A successful CSM grows their clients' revenue and creates a loyal relationship with Interlaced to drive long-term contract stability and retention.\nThe candidate is expected to work 3 days from the office and 2 days remotely a week, with a dedicated working environment/home office with stable internet connection. This position is from the hours of 8am - 5pm Pacific Time, Monday through Friday excluding holidays. The OTE for this role is between $75,000-$95,000 DOE through a base salary and a renewal bonus.\nRoles and Responsibilities:\nPlan and attend client recurring meetings, including QBRs and roadmap reviews\nIdentify and propose Interlaced services/products to support client IT solutions\nBe a trusted client advisor with knowledge of client tech stacks \nEnsure high client retention and satisfaction\nManage client communications and escalate issues internally\nProactively resolve service or delivery concerns\nMonitor billing and user counts for discrepancies\nAct as client advocate and guide internal teams on client needs\nHandle contract negotiations and renewals\nExemplify Interlaced’s core values\nEssential Skills and Experience:\nHighly organized and detail-oriented\nAbility to work in an ambiguous environment\nInterpersonal communications\nClient relations and satisfaction\nTask and project management \nCross-departmental collaboration\nConsultative and advisory relationships\nContract negotiation\nRevenue management and growth\nAI fluency\nMetrics and Compensation:\nAs a Client Success Manager at Interlaced, you are also eligible to earn additional compensation:\n- Contract Retention & Renewal Bonuses\nRetention Goal (Yearly)\n98.5% of MRR or greater\nBenefits\nWhat we offer:\nCompetitive starting salary and Interlaced company bonus program\nMedical, vision and dental benefits\nCell phone and health & wellness reimbursements\n16 paid Holidays annually - 6 fixed and 10 flexible\n2 paid volunteer days annually\nPaid vacation and sick time\n401k matching\nFuel reimbursement\nPeer-to-peer bonus allowance","description_format":"text","description_chars":3974,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Home office","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-02T03:08:14Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.713,"p_room":0.75,"age_days":19,"expected_fill_days":23,"reasons":["conf:1","win:late"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":95000,"is_top_pay":true},"html_url":"https://alion.io/job/interlaced-client-success-manager-san-diego","json_url":"https://alion.io/job/interlaced-client-success-manager-san-diego.json","meta":{"generated_at":"2026-10-20T15:44:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17867,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":681153},"rest":"https://alion.io/mcp/rest/get_company?id=681153"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finterlaced-client-success-manager-san-diego"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finterlaced-client-success-manager-san-diego"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finterlaced-client-success-manager-san-diego"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/interlaced-client-success-manager-san-diego\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finterlaced-client-success-manager-san-diego"}]}