{"id":913810,"url":"https://alion.io/job/interlaced-it-support-technician-i-buenos-aires","title":"IT Support Technician I - Buenos Aires","company":{"id":681153,"name":"Interlaced","domain":"interlaced.io","url":"https://alion.io/company/interlaced","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"UTC-8 – UTC+0","utc_offset_min":-8,"utc_offset_max":0},"hiring_geo_confidence":"structured","locations":["Buenos Aires, Argentina"],"countries":["AR"],"hiring_countries":["AR"],"hiring_countries_total":1,"salary":{"min":18000,"max":22000,"currency":"USD","period":"year","gross":null,"usd_annual":22000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"DNS","optional":false},{"name":"GCP","optional":false},{"name":"Google Workspace","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Okta","optional":false},{"name":"SentinelOne","optional":false},{"name":"Slack","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-07-14T00:00:00Z","employer_posted_date":"2026-07-14","last_verified_at":"2026-10-21T21:53:25Z","board_verified":true,"closed_at":null,"days_open":100,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":99},"description":"Interlaced is a cloud-focused IT services provider, providing outsourced IT services for innovative businesses across the globe. We specialize in designing, implementing, and supporting cutting edge technology infrastructure that helps our clients scale and achieve their missions.\nHow are we different from traditional IT companies?\nWe are cloud focused (but we will train you up if you don’t have all the necessary skills yet).\nWe have professional development pathways throughout the organization with accompanying training programs.\nWe work with cutting edge clients in forward thinking industries like tech startups, biotech and digital agencies.\nWe are poised for significant growth in 2026 and beyond, and need you to help us do it!\nWe are a team of hungry, innovative, technology-lovers who are excited to build something amazing together.\nRequirements\nInterlaced is looking to hire a contracted IT Support Technician I in Buenos Aires, Argentina. This position requires knowledge of common business technologies and experience working in diverse technical environments as well as with various cloud infrastructure components.\nThe candidate we are looking for is an efficient problem solver, has high technical skills and experience, and stays up to date with the latest technology trends. The ability to quickly incorporate new techniques and processes is a must. The candidate must be personable and have the ability to interact with each level of the client's business, from the front desk to the CEO. The ability to simplify complex technical solutions and convey them to end users is a requisite.\nRoles & Responsibilities\nActing as a key layer of Interlaced's support team you have a responsibility to clearly communicate your availability to IT Support Associates and schedule your client responsibilities proactively.\nSelf-sufficient when taking proactive and reactive tickets. Only escalating to IT Support Technician II when a documented solution fails or Interlaced SLA is in jeopardy.\nGatekeeper for Key Contact approval process and contact verification.\nTaking reactive support tickets to resolution and escalating, if needed. Working on proactive maintenance, internal initiatives, or personal education when not working with clients.\nReview and action on your Brightgauge dashboard KPIs for your performance (SLA, Resolution Time, Stale Tickets, etc).\nDevelop knowledge of internal Interlaced systems and client facing technology solutions.\nDevelop knowledge of Interlaced clients and Interlaced's service plans.\nBasic understanding of Interlaced's project offerings and how to identify areas of opportunity for Interlaced clients.\nUnder direct supervision, working on assigned project tasks for assigned clients.\nComplete assigned training, shadowing, and identify areas of interest for future education.\nProvide training to IT Support Associates and new Interlaced employees.\nIdeally, this candidate has a minimum of 1+ years working in IT, with a focus on help desk and customer support. This is a full-time contract position working remotely to assist end users through remote sessions via chat, phone, and email. The candidate is expected to have a dedicated working environment/home office with stable internet connection.\nCandidates should possess B2 or higher proficiency in English. This position is from the hours of 8:00am - 5:00pm Pacific Time (UTC -7 / -8), Monday through Friday excluding holidays.\nBelow are tools we work with at Interlaced and proficiency in several of these tools is preferred:\nMeraki\nUbiquiti\nMacOS\nWindows Desktop OS\nMicrosoft Azure\nAWS\nGoogle Cloud Platform\nMicrosoft 365\nGoogle Workspace\nSlack\nOneLogin\nOkta\nJumpcloud SSO\nSentinelOne\nSPF\nDKIM\nDMARC\nDNS Filter\nDatto / Backupify\nComet Backup\nBackBlaze\nZoom\nMicrosoft Teams\nRingCentral\nAddigy\nJumpCloud MDM\nKandji\nMicrosoft Intune\nMosyle\nBenefits\nWhat we offer:\n Competitive compensation ($18,000-$22,000 annual DOE) and open ended contract\n Cell phone and health & wellness reimbursements\n 5 paid Vacation days annually\n 16 paid Holidays annually - 6 fixed and 10 flexible\n 2 paid volunteer days annually\n Paid sick time\n Peer-to-peer bonus allowance","description_format":"text","description_chars":4159,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Home office","Professional development"],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-09-14T18:18:07Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.224,"p_room":0.28,"age_days":99,"expected_fill_days":24,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":22000,"is_top_pay":false},"html_url":"https://alion.io/job/interlaced-it-support-technician-i-buenos-aires","json_url":"https://alion.io/job/interlaced-it-support-technician-i-buenos-aires.json","meta":{"generated_at":"2026-10-22T03:04:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2720,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":681153},"rest":"https://alion.io/mcp/rest/get_company?id=681153"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finterlaced-it-support-technician-i-buenos-aires"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finterlaced-it-support-technician-i-buenos-aires"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finterlaced-it-support-technician-i-buenos-aires"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/interlaced-it-support-technician-i-buenos-aires\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finterlaced-it-support-technician-i-buenos-aires"}]}