{"id":3991451,"url":"https://alion.io/job/intermedia-implementation-engineer-contract-2","title":"Implementation Engineer - Contract","company":{"id":1801701,"name":"Intermedia","domain":"intermedia.com","url":"https://alion.io/company/intermedia-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vaughan, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":{"min":40,"max":50,"currency":"CAD","period":"hour","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"C#","optional":false},{"name":"GraphQL","optional":false},{"name":"JavaScript","optional":false},{"name":"Postman","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"Swagger","optional":false}],"status":"live","first_seen_at":"2026-11-08T23:33:40Z","employer_posted_date":"2026-11-08","last_verified_at":"2026-11-09T23:33:40Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.\nIntermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!\nCulture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!\nAre you ready to make your mark?\n About the Role:\n\nThe Implementation Engineer (Integrations) designs, builds, and supports IVR and API integrations for enterprise contact center environments. This role works directly with customers to gather requirements, design call flows, and connect internal systems with third-party services such as CRM platforms, billing systems, and payment services. The position combines hands-on integration development, solution consulting, and troubleshooting to deliver reliable, scalable solutions and successful customer deployments.\nWhat You Will Be Doing:\nAnalyze customer contact center configurations, data extracts, and call flows to plan for the API integration\nGather and document customer requirements for API integrations, evaluate system readiness, and define scope, deliverables, and API integration timelines.\nBuild integrations between Intermedia contact center platform and third-party services using APIs, including CRM, billing, and payment platforms.\nRead API documentation and design authentication, requests, data mappings, retries, and error handling; validate authentication and connectivity using tools such as Postman.\nCreate and maintain backend services, webhooks, middleware, and automation workflows that support customer implementations and ongoing data exchange.\nTransform and synchronize data across systems, including mapping and validating customer records between CRM platforms, billing systems, and internal databases.\nDesign and implement API-driven IVR call flows, including data collection, menu design, conditional routing, and payment integrations; guide customers in creating efficient, user-friendly experiences.\nWork with product, backend engineering, security, support, and vendor teams to clarify requirements, resolve technical constraints, and implement integrations with cloud services such as Azure or AWS.\nWrite and maintain automated tests, integration documentation, and operational runbooks covering configuration, deployment, monitoring, and recovery.\nTroubleshoot integration failures, latency, and data quality; lead troubleshooting of production incidents and complex issues across APIs, IVR platforms, CRM systems;\nApply security practices including OAuth 2.0, secrets management, and encryption.\nLead technical design discussions and provide professional services and consulting for large and strategic customer accounts throughout implementation.\nProvide post implementation escalation support to ensure stability and successful adoption.\nWhat You Will Bring to the Role:\nBachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field with 5+ years of experience in contact center technology, systems integration, or technical implementation. Equivalent combinations of education and experience may be considered.\nHands-on experience with enterprise contact center technologies, including IVR call flows, routing rules, callbacks, external data tables, working hours configurations, and reporting or monitoring tools.\nStrong understanding of REST APIs, JSON, webhooks, and OAuth 2.0, with practical experience using API documentation and tools such as Postman to build, validate, and troubleshoot integrations. \nFamiliarity with GraphQL APIs and API debugging using Swagger or developer portals.\nHands-on scripting or development experience in a backend language such as Python, JavaScript, Java, or C#, including working with variables, data types, string manipulation, and error handling.\nWorking knowledge of SQL, data mapping, and data transformation to support reliable synchronization and validation across systems.\nExperience integrating CRM platforms such as Salesforce or Zendesk with external systems and evaluating their API capabilities and technical constraints.\nExperience with cloud services, logging, and monitoring, with strong troubleshooting skills across distributed systems, APIs, and IVR environments.\nUnderstanding of API rate limits, retries, versioning, permissions, secrets management, and encryption, and the ability to apply these practices to customer integrations.\nAbility to analyze customer environments and translate requirements into scalable solutions that improve contact center efficiency and customer experience.\nProven ability to manage deliverables, timelines, tests, and technical documentation, and to use ticketing or CRM systems to track implementation tasks, communications, and configuration updates.\nExcellent written, verbal, and customer-facing communication skills, including the ability to explain technical concepts clearly and lead design discussions.\nAbility to work independently and collaborate with Sales, Product, Development, Security, Support, and external vendors while continuously developing technical expertise.\nAbility to work effectively in a remote environment, including maintaining a reliable home office setup with internet connectivity, a workstation, and required software.\nDiversity Inclusion and Equal Opportunity\nWe hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.","description_format":"text","description_chars":6848,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Home office"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Telecommunications","Unified Communications","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-11-09T23:33:40Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":29,"reasons":["conf:1","win:early"],"computed_at":"2026-11-10T00:42:58Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":false},"html_url":"https://alion.io/job/intermedia-implementation-engineer-contract-2","json_url":"https://alion.io/job/intermedia-implementation-engineer-contract-2.json","meta":{"generated_at":"2026-11-10T00:42:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1501,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1801701},"rest":"https://alion.io/mcp/rest/get_company?id=1801701"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintermedia-implementation-engineer-contract-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintermedia-implementation-engineer-contract-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintermedia-implementation-engineer-contract-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intermedia-implementation-engineer-contract-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintermedia-implementation-engineer-contract-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3991451}},{"tool":"search_jobs","arguments":{"company":"intermedia.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3991451},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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