{"id":2878966,"url":"https://alion.io/job/intermountain-health-language-services-command-center-supervisor","title":"Language Services Command Center Supervisor","company":{"id":1772577,"name":"Intermountain Health","domain":"intermountainhealthcare.org","url":"https://alion.io/company/intermountainhealthcare","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":105,"ghost_share":0.029,"stale_share":0.362,"repost_share":0.067,"time_to_fill_p50_days":11,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":125000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4038},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-10-19T22:13:52Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T15:38:34Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Description:\nThe Command Center Supervisor is a working leader, responsible for the daily operations and supervision of a team of Language Service Dispatchers with the language service command center. This position assures efficient high quality service delivery proper staffing timely escalation the issues and adherence to organizational policies and service standards. The supervisor acts as a liaison between Language Service Dispatchers and the Language Service Managers to support a smooth and patient focused workflow.Posting Specifics\nBenefits Eligible: Yes\nShift Details: Monday - Friday 0800-1630\nEssential Functions\nDirectly supervises a team of Language Service Dispatchers including scheduling training, performance feedback and coaching\nEnsures adequate staffing coverage across all shifts adjust assignments in real time to meet demands\nMonitors performance metrics call wait times service level goals response rates and drive accountability\nServes as the first point of contact for staff questions concerns or workflow barriers identify and escalate operational and personal issues to the language service director in a timely manner\nParticipates in and contributes to the development and implementation of policies procedures and training materials\nEnsures compliance with HIPAA confidentiality and organizational standards\nMaintains accurate documentation related to scheduling attendance, performance an incidents\nSupports continuous quality improvement initiatives\nFosters a positive team culture that aligns with organizational values.\nSkills\nLeadership\nTeam Building\nInterpersonal Communication\nPrioritizing Responsibilities\nConflict resolution\nProblem Solving\nScheduling Systems\nCall Center Software\nCustomer Service\nOffice Procedures\nHuman Resources\nQualifications\nDemonstrated experience in supervisory or lead role\nBachelor’s degree preferred\nOne year experience in supervisory or lead role preferred, familiarity with medical terminology and interpreter or language services is a plus\nTwo years experience in healthcare call center scheduling or service coordination environment preferred\nPhysical Requirements\nOngoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs. \nFrequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. \nManual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. \nLocation:\nValley Center TowerWork City:\nMurrayWork State:\nUtahScheduled Weekly Hours:\n40The hourly range for this position is listed below. Actual hourly rate dependent upon experience.\n$25.39 - $40.00We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.\nLearn more about our comprehensive benefits package here.\nBy applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.\nIntermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.\nAt Intermountain Health, we use the artificial intelligence (\"AI\") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.\nAll positions subject to close without notice.","description_format":"text","description_chars":4810,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-19T22:13:52Z"}],"visa":[],"liveness":{"score":87,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.875,"p_room":1,"age_days":2,"expected_fill_days":11,"reasons":["conf:0","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/intermountain-health-language-services-command-center-supervisor","json_url":"https://alion.io/job/intermountain-health-language-services-command-center-supervisor.json","meta":{"generated_at":"2026-10-22T16:28:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16792,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1772577},"rest":"https://alion.io/mcp/rest/get_company?id=1772577"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintermountain-health-language-services-command-center-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintermountain-health-language-services-command-center-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintermountain-health-language-services-command-center-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intermountain-health-language-services-command-center-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintermountain-health-language-services-command-center-supervisor"}]}