{"id":2834449,"url":"https://alion.io/job/international-organization-for-migration-safe-migration-hotline-coordinator","title":"Safe Migration Hotline Coordinator","company":{"id":1753248,"name":"International Organization for Migration","domain":"iom.int","url":"https://alion.io/company/iom-int","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dushanbe, Tajikistan"],"countries":["TJ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":19000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5190},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Telegram","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-10-19T04:27:41Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T23:22:05Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Introduction\nEstablished in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.\nIOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.\nIOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration\nProject Context and Scope\nThe International Organization for Migration (IOM) cooperates with the Government of the Republic of Tajikistan to support the safe and orderly migration of Tajik citizens. This cooperation encompasses a range of services, including pre-departure preparation, capacity building, skills development, reintegration assistance, and other targeted support measures to enhance migrant protection and opportunities.\nIn partnership with the Migration Service under the Ministry of Labour, Migration and Employment of the Population of the Republic of Tajikistan, IOM has established a Safe Migration Hotline (+992 900 800 800). This Hotline, operating from 9:00-17:00 Monday to Friday, provides migrants with access to accurate information on migration-related matters, helping to ensure informed and secure migration decisions. The Hotline also provides legal consultations to migrants in-person, over the phone and through Whatsapp and Telegram groups. The Hotline operates from the premises of the Pre-departure Orientation and Consultation Centre (PDO) under the Migration Service. Its day-to-day operations are jointly managed by the Migration Service and IOM.\nObjective\nUnder the direct supervision of the National Programme Officer of the Migration Solutions Unit (MSU), the Hotline Coordinator will be responsible for ensuring the effective, efficient and uninterrupted operation of the IOM Safe Migration Hotline, including the quality, accessibility and consistency of information and consultation services provided to migrants and the general public.\nThe Coordinator will oversee the day-to-day operations of the Safe Migration Hotline, supervise and support its team, ensure the availability of up-to-date and accurate on various migration routes and necessary tools and technical solutions, and provide direct consultations when required. The Coordinator will also be responsible for identifying and implementing opportunities to improve, expand and promote the Hotline's services, ensuring their continued relevance and responsiveness to the evolving needs of migrants and prospective migrants.\nOrganizational Department / Unit to which the Consultant is contributing\nMigration Solutions Unit (MSU)\n Tasks to be performed under this contract\nIOM Safe Migration Hotline Operation & Oversight\nEnsure effective and uninterrupted operation of the Safe Migration Hotline during established working hours, including adequate staffing, functioning communication channels, necessary technical solutions and timely resolution of operational challenges;\n\nPrepare a detailed work plan for the operation of the Safe Migration Hotline and oversee its implementation;\n\nOversee and supervise the daily activities of the Safe Migration Hotline team, ensuring effective coordination, clear distribution of responsibilities and consistent service delivery;\n\nRegularly update information in the Hotline Resource platform and provide learning sessions for the consultants and operators, ensuring that information and guidance materials are accurate, up-to-date, migrant-centric and responsive to migrants' evolving information needs;\n\nEstablish and implement quality assurance mechanisms to monitor the accuracy, consistency and relevance of consultations provided through all Hotline channels, identify gaps and ensure necessary corrective measures; Monitor the registration of applicants/callers in the IOM designated registration system (KOBO) and ensure the accuracy and completeness of recorded information;\n\nProvide expert support to operators in difficult or complex cases and direct consultations when necessary;\n\nCoordinate with Government and non-government partners to provide specialized consultations and ensure the referral of callers to relevant organizations, as appropriate;\n\nDevelop, implement and regularly update Standard Operating Procedures (SOPs), service standards and operational protocols to ensure consistent, efficient and quality service delivery.\n\nStrategic development and engagement\nDevelop and implement a comprehensive Hotline Development Plan, outlining priorities and practical measures for service improvement, expansion, accessibility, outreach and sustainability;\n\nStrategically and efficiently coordinate the Safe Migration Hotline’s activities with the Migration Service and other relevant stakeholders to strengthen institutional cooperation and ensure alignment with national migration priorities;\n\nPromote and raise awareness of the Hotline through various channels, including social media, mass media, information campaigns and events organized by IOM and governmental, international and civil society organizations;\n\nManage and maintain the Instagram and Facebook social media pages related to the Hotline;\n\nIdentify opportunities to introduce new services, communication channels, digital solutions and partnerships to improve the Hotline's accessibility, effectiveness and responsiveness to migrants' needs.\n\nCapacity building\nIdentify capacity-building needs and ensure that Hotline consultants and operators have the necessary knowledge, skills, guidance materials and tools to provide accurate and reliable migration-related information and consultations. Organize and facilitate regular training, knowledge-sharing and learning sessions to continuously strengthen the professional competencies of Hotline personnel.\n\nReporting, data management and analysis\nCollect and analyze statistical data related to the operation of the Hotline and establish consistent data collection, management and reporting procedures to ensure data quality and reliability;\n\nAnalyze consultation trends to identify emerging migration issues, recurring concerns, information gaps and priority needs of migrants, and provide regular insights and recommendations to inform IOM programming, awareness-raising, referrals and engagement with relevant partners;\n\nProvide accurate and timely reports of achievements, progress and challenges to IOM regarding the operation of the Hotline including service performance, quality, outreach and implementation of the Hotline Development Plan;\n\nSubmit weekly and monthly reports, in compliance with confidentiality requirements and ethical standards in accordance with IOM procedures;\n\nProvide ad hoc support to IOM when requested.\n\nPerformance indicators for the evaluation of results\nAt least 95% of scheduled Hotline operating hours maintained, with service interruptions documented and addressed.\n\nHotline SOPs and quality assurance mechanisms established and implemented, with information resources updated at least monthly and regular capacity-building sessions conducted.\n\nHotline Development Plan developed and approved within the first three months, with progress against agreed milestones reported quarterly.\n\n100% of weekly and monthly operational reports submitted within agreed deadlines, complemented by quarterly analytical reports containing key findings and actionable recommendations.\n\n Required Qualifications and Experience\nEducation\nHigher education in law, economics, public administration, social sciences or any other relevant field from a recognized educational institution;\nAt least 2 years of professional experience in migration-related information and advisory services, migrant assistance or pre-departure orientation, including experience in coordinating activities or supervising teams. \nExperience\nKnowledge of migration legislation and policies of main migration destination countries of Tajik migrants and capacity continue updating the knowledge; \nWork experience in international organizations is an advantage;\nExtensive knowledge of the labour migration context from Tajikistan.\nSkills\nMigration counselling and advisory services;\nStrong communication and interpersonal skills;\nClient-focused and migrant-centred service delivery;\nTraining and capacity-building facilitation;\nData collection, analysis, and reporting;\nSocial media and digital communication management;\nReferral and case management;\nIntegrity, confidentiality, and ethical conduct;\nPlanning and organizational skills;\nPublic awareness and outreach promotion.\nLanguages\nFor this consultancy, proficiency in Russian and Tajik languages is required. Knowledge of English is an advantage.\nProficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.\nRequired Competencies\nIOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.\nValues - all IOM staff members must abide by and demonstrate these five values:\nInclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.\nIntegrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.\nProfessionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.\nCourage: Demonstrates willingness to take a stand on issues of importance.\nEmpathy: Shows compassion for others, makes people feel safe, respected and fairly treated.\nCore Competencies - behavioural indicators\nTeamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.\nDelivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.\nManaging and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.\nAccountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.\nCommunication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.\nNotes\nIOM covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work.\nAny offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.\nAppointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.\nIOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation,...","description_format":"text","description_chars":12650,"description_truncated":true,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"Tajik","level":"Advanced (C1)","optional":false},{"language":"Russian","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":true}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-10-19T04:52:01Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.732,"p_room":0.75,"age_days":3,"expected_fill_days":4,"reasons":["conf:0","win:late","comp:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/international-organization-for-migration-safe-migration-hotline-coordinator","json_url":"https://alion.io/job/international-organization-for-migration-safe-migration-hotline-coordinator.json","meta":{"generated_at":"2026-10-23T01:03:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1766,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1753248},"rest":"https://alion.io/mcp/rest/get_company?id=1753248"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finternational-organization-for-migration-safe-migration-hotline-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finternational-organization-for-migration-safe-migration-hotline-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finternational-organization-for-migration-safe-migration-hotline-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/international-organization-for-migration-safe-migration-hotline-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finternational-organization-for-migration-safe-migration-hotline-coordinator"}]}